Why is lenovo laptop internal speakers not working but headphones are?

Good Day MarkJohnson9,

My name is Carlo, I'm an Independent Advisor and community member like you.

I am also using Windows 10 pc. Let us work together to sort this out.

Here's the steps you can try.

-Press Windows key + X

-Go to Settings

-Click Update and Security

-Click Troubleshooter then Additional troubleshooter.

-Look for Playing audio and run the troubleshooter.

Once done proceed with these steps.

-Press Windows key + X

-Go to Device Manager

-Expand the Sound and Video Game Controller

-Look for Audio driver that was installed

-Right click and Uninstall

-After restart the driver will be automatically installed.

-Go to Control Panel

-In Control Panel, select Large icons from the View by drop down menu.

-Select Sound.

-Select the Playback tab

-Right click the Speaker and click Enable.

-Right-click it again and select Set as Default Device.

-Right click Speaker and click Properties.

-Click the Levels tab, then drag the volume slider towards the largest value.

-Click OK, then click OK.

Restart and check the audio.

If issue persist, let's download the updated driver.

What is the exact model of your computer?

To check the system model proceed with these steps.

-Press Windows key + R

-Type msinfo32 and hit enter.

-Look for the System Model and provide it here.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Here are some settings to change in your laptop. then it will start working fine. 

Select the speakers as default-

• Go to the control panel.
• Click on the sound.
• Select your internal speaker.
• click on the set default button.
• Now click on the properties and press the levels option.
• Increase the volume now.
• Press the apply changes button.

Run sound troubleshooter-

• Right click on the sound icon at the taskbar.
• Press the troubleshoot sound problems option.
• Select Internal speakers.
• now let it detect the problems, if it shows you some suggestions apply it on your devices.

Uninstall the sound driver-

When there are multiple audio drivers are available in the computer. they might conflict with each other. in that case, you have to uninstall all sound drivers. 

• open the device manager by executing the devmgmt.msc command.
• Click on the sound, game and video controller
• Right on the sound driver and press the uninstall button.
• Now remove other drivers from the laptop too.
• Restart the laptop now.

Factory reset the computer-

If Lenovo laptop internal speakers are still not working. you need to factory reset the computer.