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File Explorer Crashes When Right Clicking

Anonymous
2021-03-12T21:43:18+00:00

Long story short, whenever I try to rick click a file, File Explorer crashes. This doesn't happen with folders, and it doesn't happen on the desktop. File Explorer also crashes when I try to move a file by dragging it, and it also sometimes crashes when I go into a folder, only to allow me to open said folder next time I try. I have searched for an answer for a couple days now, but every fix I've found hasn't worked. Here's a list of the things I tried (note that i may have forgotten about some things): 

  • Restarting my PC
  • Restarting the File Explorer task via Task Manager
  • Disabling all third party context menu handlers
  • Using an alternate file explorer (like 7-Zip File Manager)
  • Performing a 'soft boot'
  • Running a virus check (nothing came up)
  • ect.

Essentially, every fix I found googling the issue, I tried, and failed. Additionally, sometimes it works fine, only to crash moments later. The only way I've found to do what I want with it is to brute force it. Every once in a while, it'll work for a couple seconds. If anyone has any idea what might be happening, or better yet, have any potential fixes, please do tell me. 

Thanks in advance.

Windows for home | Windows 10 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. John DeV 162.5K Reputation points Independent Advisor
    2021-03-12T22:38:49+00:00

    Hello CharlieMeka,

    Thank you for updating me with that information. I apologize that this did not resolve the issue.

    If this does not work, Please click 'Update Now' at the link below to download the Windows 10 Update Assistant. Using the Update Assistant to upgrade your Windows version will not delete your files and apps.

    https://www.microsoft.com/en-us/software-downlo...

    Run the Windows10Upgrade9252.exe

    Click Update Now and wait for the process to complete

    Please check the link below for more details

    https://www.tenforums.com/tutorials/81031-updat...

    Note: It is always a good practice to backup your important files first before performing any Windows upgrades or reinstallations.

    Kindly let me know if this helps or if you have any further concerns.

    Sincerely,

    John DeV

    Independent Advisor

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    3 people found this answer helpful.
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  2. John DeV 162.5K Reputation points Independent Advisor
    2021-03-13T05:21:01+00:00

    Hello CharlieMeka,

    Great, I am happy that worked. If you do not have any concerns, feel free to mark only the response that helped you as most helpful and have a moment to rate my support I would appreciate it. This will help other people who are facing the same problem.

    You're most welcome. Stay safe and have a great day!

    Sincerely,

    John DeV

    Independent Advisor

    2 people found this answer helpful.
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  3. Anonymous
    2021-03-13T00:21:50+00:00

    Thank you so much! My issue has been fixed, you're a legend, man!

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  4. Anonymous
    2021-03-12T22:36:39+00:00

    Well, I tried what you suggested, and no, it didn't work.

    Doing what you said with Command Prompt yielded no results, according to it, everything is okay. 

    Also, since you asked, here are my device specifications.

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  5. John DeV 162.5K Reputation points Independent Advisor
    2021-03-12T22:17:57+00:00

    Hello CharlieMeka,

    I'm John an Independent Advisor and a Microsoft user like you. I'll be happy to assist you today. What is your current Windows version and edition? Press Start then click Settings(Gear icon), select System then click About.

    Please try the following methods below.

    **Please try to run SFC and DISM to check for any system errors and corrupted files.

    https://support.microsoft.com/en-us/windows/usi...

    After that, Restart your computer using clean boot of Windows 10.

    **Perform a Clean Boot

    Determine whether a background program or a software conflict is causing the issue.

    Go to the search box > type MSConfig.

    Select System Configuration > go to the Services tab.

    Select and put a check mark on "Hide all Microsoft services" > Click Disable all.

    Go to Startup tab > Open Task Manager > Disable all the unnecessary services running there. Restart your computer.

    Kindly check the support article below for more details

    https://support.microsoft.com/en-us/topic/how-t...

    **Please try checking the methods at the link below if it helps.

    https://support.microsoft.com/en-us/windows/fix...

    Kindly let me know if this helps or if you have any further concerns.

    Sincerely,

    John DeV

    Independent Advisor

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