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Black screen when opening Wordpad

Anonymous
2021-03-27T22:10:37+00:00

Hello,

every time I open WordPad or LibreOffice (any program of the product family) my Windows 10 completely crashes with a black screen and needs manual power down by hard killing the system by pressing the power button for an extended amount of time. The crash occurs as soon as the editor has loaded and was shown for a fraction of a second. Ms Office Word however works normally.

When I check the system event logs afterwards, I can find following errors:

  • Error: HAXM Failed to init VMX
  • Error: HAXM can't work on system without VT support
  • Error: The IntelHaxm service failed to start due to the following error:
    A device attached to the system is not functioning.
  • Error: Unable to produce a minidump file from the full dump file.
  • Error: The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000001 (0xffffa6485103fd09, 0x0000000000000000, 0x000000000000ffff, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 00000000-0000-0000-0000-000000000000.

I could not find relevant entries in aht application logs.

I already reinstalled LibreOffice but it showed no effect.

I am not entirely sure, if it is helpful to resolve the problem, but I recently changed the user and system language from German to English (US). It did definitely work before.

Thanks in advance!

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2021-03-28T01:22:06+00:00

    Did you check what device is causing the error?

    Negative, I could not find any clue, which device is referenced to not function properly. As it is HAXM (a virtualization agent), I am out of ideas. I don't even see an obvious connection between a WYSIWYG editor (wordpad and LibreOffice suite) and HAXM.

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  2. Anonymous
    2021-03-27T22:34:30+00:00

    Did you check what device is causing the error?

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