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Acer Nitro 5 (AN515-54-55YZ) audio not working after Windows 1909 update

Anonymous
2021-03-11T19:01:12+00:00

Hello, last night I noticed that windows required an update to version 1909 so I went ahead and proceeded. After restarting my laptop, I noticed that my speaker option was displaying a red "x" and after troubleshooting, The message displayed was "One or more audio services are not running". I managed to fix that issue after fiddling with lots of solutions, and have gotten rid of the red "x". However, I still cannot play sound now even after trying:

-Setting my laptop speakers to default

-restarting my laptop

-Reinstalling Audio Drivers

-Rolling back my system to a previous version of Windows

-Changing audio formats

-Updating audio drivers to generic ones

-Disabling audio enhancements

-Ran the audio troubleshooter

-Restarting Audio services with services.msc

and just about every other solution. I'm quite lost and any insight would be appreciated.

Thanks.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-03-11T20:13:07+00:00

    Greetings Exhine,

    I appreciate your time getting back to this thread, please see the screenshot below on where you can find the "Additional Troubleshooter"

    After uninstalling and re-installing the driver did you restart your computer for the changes to take effect? if not please do so after you run the troubleshooter.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    2 people found this answer helpful.
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  2. Anonymous
    2021-03-11T19:36:57+00:00

    Good Day Exhine,

    My name is Carlo, I'm an Independent Advisor and community member like you.

    I am also using Windows 10 pc. Let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Click Troubleshooter then Additional troubleshooter.

    -Look for Playing Audio and run the troubleshooter.

    Once done proceed with these steps.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Sound and Video Game Controller

    -Look for Audio driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    Restart your computer and check the audio.

    If issue persists, proceed with these steps.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Sound and Video Game Controller

    -Look for Audio driver that was installed

    -Right click and Uninstall

    Once uninstalled, go to this link below and download the driver.

    https://global-download.acer.com/GDFiles/Driver...

    Once downloaded and installed, restart your computer and check.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  3. Anonymous
    2021-03-11T23:29:31+00:00

    Greetings Exhine,

    I appreciate your time getting back to this thread, here's the steps you can try.

    -Press Windows key + R

    -Type services.msc

    -Look for Windows Audio and Windows Audio Endpoint Builder

    -Restart the service and set them to automatic startup.

    Restart your computer and test the audio.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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  4. Anonymous
    2021-03-11T23:25:58+00:00

    Thanks for the clarification, I ran the scan and this is what came up.

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  5. Anonymous
    2021-03-11T20:05:56+00:00

    Thank you for the fast response Carlo. However,

    When I click into "Update and Security", there is no option to run any troubleshooter. Any previous troubleshooter that I have already ran did not produce any results.

    For the second tip, as previously mentioned, I had already tried picking an old driver and using it but it did not work after restarting.

    Third tip: I have tried to un-install and re-install again but it still did not work :(

    The newly installed driver also did not work.

    Any further pointers or should I try to ship it to acer to get it repaired? (Under manufacturer warranty)

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