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Unable to install Windows 10 - Error 0x8007025D - 0x2000C - The installation failed in the SAFE_OS phase with an error during APPLY_IMAGE operation

Anonymous
2021-03-05T07:41:08+00:00

Hi, I wonder if anyone can help me. 

I am trying to put Windows 10 on my dad's laptop that he is selling.

It has out of the box, never updated Windows 7 os. I have tried to upgrade to Windows 10 and I get this error message.

On looking at this site it seems it might be a driver problem but when I run a check on drivers it says they are all up to date.

I just don't know what to try next. Any ideas greatly appreciated.

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2021-03-06T13:46:31+00:00

    Hi

    The really cause of the issue is: The image (windows 10) you try to install is not compatible with your previous image (Windows 7 os ). You have one choice save all the files that your Dad needs on an external drive. Then go for clean install.

    Before go ahead, what is your Dad Laptop manufacturer (fujitsu) and model name? You can find it at the back of the laptop or winlogo+R>then type msinfo32 then hit ok button.

    2 people found this answer helpful.
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  2. Anonymous
    2021-03-06T12:28:08+00:00

    It also might be related to this.. What is causing this problem is not clear with just an error log..

    Error SP CExtractFilesFromWIM::DoExecute: Cannot extract file \Windows\System32\Recovery\winre.wim from C:$WINDOWS.~BT\Sources\Install.esd. Error 0x8007025D[gle=0x0000025d]

    Error SP Operation failed: Extract files from WIM file PathForNewOSFile, index 1 to C:$WINDOWS.~BT\Sources\SafeOS. Error: 0x8007025D[gle=0x000000b7]

    Error SP ExecuteOperations: Failed execution phase Downlevel. Error: 0x8007025D

    Error MOUPG MoSetupPlatform: ExecuteCurrentOperations reported failure!

    ERROR_BAD_COMPRESSION_BUFFER

    605 (0x25D)

    The specified buffer contains ill-formed data.

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  3. Sumit D - IA 166.5K Reputation points Independent Advisor
    2021-03-05T13:52:41+00:00

    Thanks Ali, were there no Setupact.log files in the Panther folder?

    :AntiMalwareDataSource::ReadExpiredAmReportingExesFromRegistry (294): Failed to get persisted reg location: [0x80004005].[gle=0x80004005]

    It looks like it is something related to antivirus, which one do you use?

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  4. Anonymous
    2021-03-05T11:41:01+00:00

    Hi Sumit

    These are the only logs that were generated.

    https://www.dropbox.com/s/h3rubrc34cvehym/setuperr.log?dl=0

    Thanks for your help.

    Ali

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  5. Sumit D - IA 166.5K Reputation points Independent Advisor
    2021-03-05T08:12:09+00:00

    Hi,

    I am Sumit, an Independent Advisor.

    Let us check the Installation log to find why the update failed. Please share the following logs:

    The Panther logs. Files named Setupact.log and Setuperr.log from the following path C:$Windows.~BT\Sources\Panther

    The Rollback logs: These usually are created if Windows Update rolls back. Files named Setupact.log and Setuperr.log from the following path C:$Windows.~BT\Sources\Rollback

    [Only if the error code is 0xC1900101-0x30018] The Device Install Log from C:/$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log

    https://answers.microsoft.com/en-us/windows/for...

    To upload files here, see the following article. You must copy the logs to the desktop first and then upload.

    How to share diagnostic files/logs on Microsoft community

    https://answers.microsoft.com/en-us/feedback/fo...

    As the log size might be large consider zipping everything before uploading.

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