Help blue screen PDC Watchdog timeout

Hi Martinez, I am Rob, an independent and a 15 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

This is a very unusual BugCheck 14F which is often a Sleep/Power issue though it can be antivirus/spyware or even hardware.

However, in this case, it looks like the cause is likely to be Kaspersky which is not at all unusual for 1 3rd party antivirus. So it is either the cause or is helping to mask the cause.

BugCheck 14F, {4, 1, ffffb309ade842e0, ffff9d86993d7a50}

Probably caused by : dam.sys

dam.sys is a Windows component which means something else drove it into Fault.

Further detailed analysis indicated:

fffff8075ba90000 fffff8075ba9f000 pcdsrvc_x64. <-- Dell automatic update utility

fffff8075b960000 fffff8075b96b000 klpnpflt.sys <-- Kaspersky

DeviceId : USB\VID_045E&PID_00CB\5&3a33f11f&0&2 <-- USB Microsoft Basic Optical Mouse v2.0

1. Fully remove Kaspersky and use only Windows Defender. Use only Windows Defender which in Windows 8/8.1 & 10 is a full antivirus.

Kaspersky Removal Tool

http://support.kaspersky.com/common/service.asp...

and http://support.kaspersky.com/kis2010/service?qi...

List of anti-malware program cleanup/uninstall tools

http://answers.microsoft.com/en-us/protect/wiki...

Eset - Remove Eset and many other makers/types of antivirus such as McAfee, Symantec/Norton, Avast, and others - also removes many other programs

https://support.eset.com/en/kb3527-eset-av-remo...

Eset - AV Remover - List of removable applications and instructions to run the Eset AV Remover tool program

https://support.eset.com/en/kb3527-eset-av-remo...

2A. Check with Dell Support (especially if still under warranty), their online docs, drivers, diagnostics, and ask in their forums about any known issues. Update the BIOS, chipset drivers, and all the major onboard and separate device drivers (see DriverView methods below).

Dell Support

http://support.dell.com/

Dell Drivers - Product Manuals & Warranty Info (left side) - Tech Support and more

http://support.dell.com/support/index.aspx?c=us...

Dell Forums

http://en.community.dell.com/forums/

Dell PC Diagnostics

http://www.dell.com/support/Diagnostics/us/en/19/

2B. AFTER ALL the above then run the Intel Driver and Support Assistant.

Intel Driver and Support Assistant <-- run this after checking with Dell

http://www.intel.com/p/en_US/support/detect?red...;

Intel Download Center

http://downloadcenter.intel.com/

Intel - Support

http://www.intel.com/p/en_US/support

Intel - Forums

https://forums.intel.com/s/?language=en_US

3. As needed use ALL the methods in the troubleshooters below.
4. After ALL the above if needed run Driver Verifier to see if it can indicate a

CAUSE (see Driver Verifier methods below).

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Troubleshoot blue screen errors <-- read this link

http://windows.microsoft.com/en-us/windows-10/t...

==================================================

This utility makes it easy to see which versions are loaded :

Run DriverView - set VIEW to Hide Microsoft drivers - update those without Dump in their names (and update BIOS and chipset drivers).

DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Right Click the Start Button - Device Manager - Display Adapter - write down the make and complete model of your video adapter - double click - Driver's tab - write down the version info. Now click Update Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse, and Keyboard if 3rd party with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset, and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN -

REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers rollback before the latest is installed (sound drivers particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht...

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After doing ALL the updates you can, and if the issue continues, then run Driver Verifier.

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users

http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10

are essentially the same).

http://www.winvistaclub.com/t79.html

Using Driver Verifier

https://msdn.microsoft.com/en-us/library/window...

WINKEY + X - RUN - type in -> verifier /reset hit enter to disable

If Driver Verifier creates a minidump upload it and post the link here so we can analyze it.

Here to help,

Rob

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