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Logitech USB headset volume automatically reduced to zero

Anonymous
2021-03-15T03:12:10+00:00

The headset (with speakers and mic) was working properly before certain Windows 10 updates but it is no longer working now.

I used to plug in the headset when I wanted to use it and unplug it after use. Now when I plugged in the headset if the PC has already turned on, the volume will automatically slide down to zero.

I have tried all the usb ports but no luck. 

I have made sure there is no issue in Device Manager.

I have made sure all drivers are working properly and Windows 10 is at the latest update.

The work around for this is to have the headset plugged in before the PC boot up. Then the volume will work properly.  In other words, whenever I want to use the headset, I need to plug it in, reboot the PC so that it can be used.

Any ideas?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-03-15T07:34:24+00:00

    Hi Carlo,

    I have tested all the above but in vain.

    The system model is "To be filled by OEM" since my PC is a DIY.

    My motherboard is Gigabyte and the audio chipset is VIA.

    Thanks and Regards, Eddie

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  2. Reported
    Anonymous
    2021-03-15T06:47:19+00:00

    Good Day Eddie,

    My name is Carlo, I'm an Independent Advisor and community member like you.

    I am also using Windows 10 pc. Let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Click Troubleshooter then Additional troubleshooter.

    -Look for Playing Audio and run the troubleshooter.

    Once done proceed with these steps.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Sound and Video Game Controller

    -Look for Audio driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    -Go to Control Panel

    -In Control Panel, select Large icons from the View by drop down menu.

    -Select Sound.

    -Select the Playback tab, then right-click on any empty place inside the device list and tick Show Disabled Devices.

    -Right click the Headset and click Enable.

    -Right-click it again and select Set as Default Device.

    -Right click Headset and click Properties.

    -Click the Levels tab, then drag the volume slider towards the largest value.

    -Click OK, then click OK.

    Restart your computer and check.

    If issue persist, let's download the updated driver

    What is the exact model of your computer?

    To check the system model proceed with these steps.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the system model and provide it here.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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  3. Anonymous
    2021-03-15T07:37:32+00:00

    Greetings Eddie,

    I appreciate your time getting back to this thread, if its a custom built pc ,proceed with the steps below.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the Baseboard version and Baseboard product and post it here.

    I'll look forward for your response.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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