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Headset microphone suddenly stopped working

Anonymous
2021-03-24T06:45:32+00:00

My current desktop is a Dell Optiplex 3020, I use a Sennheiser GSP 300 headset and have been using it for around 5 months now. I mostly play games where communication is really needed, when suddenly the microphone stopped working, I've tried listening to what the microphone actually picks up, all it picks up is static noise and not anything that I'm saying and whenever I'm ingame and I try to use my mic, it picks up game audio and just repeats it all over again.

I've tried troubleshooting the problem and using it on other multiple devices, the microphone and headset both work just fine. Then I've concluded that the issue is from the computer itself, not the headset. I've reinstalled drivers about 4 times which are all different versions, nothing works. Checked in Control Panel and settings and everything is what it's supposed to be. I mainly use the front panel for my cables but even the back panel ports give me the same issue. And one thing the problem could be from the input/mic cable as well. I've tried to use the splitter that came with the headset itself, but all it says in Control Panel is that the microphone isn't plugged in. I've had this problem for about 2 months now and it's been tough.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-03-24T07:22:26+00:00

    Good Day Arkii_,

    My name is Carlo, I'm an Independent Advisor and community member like you.

    I am also using Windows 10 pc. Let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Click Troubleshooter then Additional troubleshooter.

    -Look for Speech and run the troubleshooter.

    Once done proceed with these steps.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Audio Input and Output

    -Look for Microphone driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    -Go to Control Panel

    -In Control Panel, select Large icons from the View by drop down menu.

    -Select Sound.

    -Select the Recording tab, then right-click on any empty place inside the device list and tick Show Disabled Devices.

    -Right click the Headset Microphone and click Enable.

    -Right-click it again and select Set as Default Device.

    -Right click Headset Microphone and click Properties.

    -Click the Levels tab, then drag the volume slider towards the largest value.

    -Click OK, then click OK.

    Turn on Microphone Privacy in each app.

    Select Start > Settings > Privacy > Microphone . In Allow access to the microphone on this device, select Change and make sure Microphone access for this device is turned on.

    Then, allow apps access to your microphone.

    Once you've allowed microphone access to your apps, you can change the settings for each app.

    Restart and check the Microphone

    If issue persists, proceed with the steps below.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Sound and Video Game Controller

    -Look for Audio driver that was installed

    -Right click and Uninstall.

    Once uninstalled, go to this link below and download the driver.

    https://dl.dell.com/FOLDER03353910M/3/Audio_Dri...

    Once downloaded and installed, restart your computer and check the Microphone.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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