Hello jeansmith4266,
I'm John an Independent Advisor and a Microsoft user like you. I'll be happy to assist you today. When was the last time it worked properly? What is your current Windows version and edition? Press Start then click Settings(Gear icon), select System then About.
Please try the following methods below.
**Reset the Microsoft Store cache
Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.
Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.
**Check the Microsoft Store Install Service
Press the Windows Key + S and type in services.msc.
Find the Microsoft Store Install Service and double click, If the status is Running, right click it then select Restart
If Disabled, change it to Automatic, click Start and click OK.
Reset the Microsoft Store app in Windows 10
Press Start then search Apps and Features
Find Microsoft Store in the list
Click it then select Advanced options
Select Reset then restart your PC
Uninstall the Store:
Press Windows key + X
Click and Run Windows PowerShell(Admin). Copy and paste the command below.
get-appxpackage *WindowsStore* | remove-appxpackage
Enter then proceed to reinstall Store
Reinstall the Store:
Press Windows key + X
Click and Run Windows PowerShell(Admin)
Copy and paste the command below then hit Enter:
Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
Restart your computer then Launch again your MS Store
Kindly let me know if this helps or if you have any further concerns.
Sincerely,
John DeV
Independent Advisor