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Good Day MikeHowell9,
My name is Carlo, I'm an Independent Advisor and community member like you.
I am also using Windows 10 pc. Let us work together to sort this out.
Here's the steps you can try.
-Press Windows key + X
-Go to Settings
-Click Update and Security
-Click Troubleshooter then Additional troubleshooter.
-Look for Printer and run the troubleshooter.
Once done proceed with these steps.
-Press Windows key + X
-Go to Device Manager
-Expand the Printer
-Look for Printer driver that was installed
-Right click and Update
Once updated restart your computer and try to print.
If issue persists proceed with these steps.
-Press Windows key + X
-Go to Device Manager
-Expand the Printer
-Look for Printer driver that was installed
-Right click and Uninstall.
Once uninstalled, go to this link below and download the driver and the firmware update.
https://support.hp.com/ph-en/drivers/selfservic...
https://ftp.hp.com/pub/softlib/software13/print...
Once the driver is downloaded and installed, restart your computer, setup the printer and try to print.
I hope the information above helps. Please let me know how it goes.
Have a wonderful day ahead and stay safe.
Sincerely,
Carlo T.
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