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USB headphones not detected.

Anonymous
2021-04-14T11:25:12+00:00

I purchased a USB headset, and when I plugged it in an USB slot, it lights up the LED, but I cannot see the device under Playback devices or any of the USB devices. Not sure how to set it up to start using the usb device. I tried running troubleshoot on both USB devices and sound devices, but nothing came up. I tried unplugging, restarting and then plugging back in to no avail. The USB headset works in a mac I'm owning, so its not the headset that is faulty. I use the USB slots for connecting my keyboard and mouse, and those work fine. Only the usb headset doesn't seem to be recognized. I have been having this issue of the connected headphones not showing up under the playback. The only thing I can see there is Speakers/Headphones.

Laptop specifications:

Dell Inspiron 15 7000 Series Gaming Edition 7567 15.6-Inch Full HD Screen Laptop - Intel Core i5-7300HQ, 1 TB Hybrid HDD, 8GB DDR4 Memory, NVIDIA GTX 1050 4GB Graphics, Windows 10

Headphone:

Redgear Cloak Wired RGB Headphones with Microphone for PC

Please help me resolve this issue,

Thanks,

Karthikeyan.

Windows for home | Windows 10 | Devices and drivers

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  1. JosephT71 9,210 Reputation points
    2021-04-14T15:40:48+00:00

    20+ people found this answer helpful.
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  2. Anonymous
    2021-04-14T12:03:08+00:00

    Good Day KarthikeyanArutselvan,

    My name is Carlo, I'm an Independent Advisor and community member like you.

    I am also using Windows 10 pc. Let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Click Troubleshooter then Additional troubleshooter.

    -Look for Playing Audio and run the troubleshooter.

    Once done proceed with these steps.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Sound and Video Game Controller

    -Look for Audio driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    -Go to Control Panel

    -In Control Panel, select Large icons from the View by drop down menu.

    -Select Sound.

    -Select the Playback tab, then right-click on any empty place inside the device list and tick Show Disabled Devices.

    -Right click the Headset and click Enable.

    -Right-click it again and select Set as Default Device.

    -Right click Headset and click Properties.

    -Click the Levels tab, then drag the volume slider towards the largest value.

    -Click OK, then click OK.

    Restart your compute and try to plug the USB headset and check

    If issue persists, proceed with these steps.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Sound and Video Game Controller

    -Look for Audio driver that was installed

    -Right click and Uninstall

    Once uninstalled, go to this link and download the driver.

    https://dl.dell.com/FOLDER06114380M/1/Realtek-H...

    Once downloaded and installed, restart your computer and check the headset.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    6 people found this answer helpful.
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