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ROG Strix Scar 17 keep crashing...

Anonymous
2021-04-06T20:22:48+00:00

Hello,my laptop freezes frequently.Laptop won`t respond anything.Then, I had to press power button for 10 seconds.Sometimes it reboots itself (not usually).(When it reboots itself,I find “Hardware Error*” log in event viewer.)

Screen turns black and I saw some little lines right bottom corner on screen.Laptop wont respond anything.No BSOD.

Sometimes laptop just froze.Screen wont go black this time but nothing works,had to hard reset again.

It happens more often when laptop is idle.I didn’t see any performance drop in games.

I reinstall windows and I didn’t install any apps. Laptop runs about 2 weeks without crashing.(if it”s a hardware issue,I don’t think it can run without crashing this long).Then it starts crashing again.Maybe 5-6 times in a day… When I update or roll back drivers it wont freeze few days. Then it starts freezing again.I think drivers causes this issue.But I can just find temporary solutions. It`s really strange.Any Ideas ?? ☹

Description

A problem with your hardware caused Windows to stop working correctly.

Problemsignature

Problem Event Name:                      LiveKernelEvent

Code:  ab

Parameter 1:                                     5

Parameter 2:                                     5af0

Parameter 3:                                     0

Parameter 4:                                     5b

OS version:                                        10_0_19042

Service Pack:                                     0_0

Product:                                             768_1

OS Version:                                        10.0.19042.2.0.0.768.101

Locale ID:                                           8192

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Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-04-06T21:58:18+00:00

    Have you tried to test your memory? Windows has a native tool for this. Just click the Start menu and type Memory to find the "Windows memory diagnostics". Check if it finds any physical error.

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  2. Anonymous
    2021-04-06T21:00:51+00:00

    Hi! My name is Anderson Souza. I'm an Independent Advisor and a Microsoft user like you, I'll be glad to help you today.

    Have you ever tried to update your notebook BIOS? In the link below you will find instructions provided by ASUS itself on how to perform this operation safely:

    https://www.asus.com/support/FAQ/1008276/

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  3. Anonymous
    2021-04-07T17:41:28+00:00

    Correct, when made available by the manufacturer I prefer to always use these drivers. I am waiting for the result then.

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  4. Anonymous
    2021-04-06T22:06:23+00:00

    I tried that too :/ No errors. 

    Now im trying to reinstall windows again.But this time , ill download drivers from asus website.Im not gonna install drivers in my laptops ssd.I`ll keep you updated.

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  5. Anonymous
    2021-04-06T21:07:07+00:00

    Hi , Yes i tried.Nothing changed :(

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