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I have been researching this issue and really nothing has worked. We installed Turbotax 2020 on my Dell Windows 10 laptop. Installation went fine and was put in the recommended C: drive folder. We ran the program and a dialog box comes up which wants to update the program and forms. We run that routine and after a minute or two, it finishes with a Installation failed and a fatal error 1603 message. Running the resolution box comes back no resolution to problem found. Then the program is basically locked up and you must use Task Manager to close it.
Turbotax 2020 will not run unless the updater is run successfully so at the moment I have an worthless piece of software that has been pretty reliable for me for last 15 years.
We are making sure all the latest Window 10 updates have been run and have run a repair utility on the Turbotax software. So far nothing seems to have worked.
Is this a Turbotax problem or a Windows 10 problem and is there really an answer to it?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same thing happening here. Software has become a joke. This is the second time during this tax season I had to deal with this. New computer and I have wasted 3 hours trying to fix this and get it to work. Won't even update in safe mode. Not a WIndows problem as no other problems updating software for anything else. Just this program. I will be purchasing different tax software next year after over a decade of using this one.
Well I got it working again, Yesssssssssssssssssss!!!!!!
I tried all the fixes on other forums, Intuit and such and none worked and I very frustrated. My problem began when I was doing the final Federal review and it wanted to do a critical update and then the error 1603 showed up.
So I tried this, I uninstalled the program using Windows. From the start menu, I selected "Settings" and then in the Settings box select "Apps" and page down to the TurboTax 2020 application. Click on the TurboTax 2020 entry and hit the uninstall button and follow prompts. After the uninstall was complete, I logged into my Intuit account and downloaded the TurboTax 2020 software and then opened the file and ran it as an administrator.
The 2020 icon then showed on my desk top and when I clicked it, the program opened up at the page I was on "final Federal review" and the program did a short update and now runs. All of the information I had entered before is still there and so is the state return.
I hope this helps someone.
My wife & I have decided the same thing. Next year we won't be using TurboTax! Thanks.
I agree, everything was updating previous to this last time. I have used TurboTax for years and never a problem until this year. I tested this out and I updated 2017, 2018 and 2019 yesterday and no problems just the 2020 program. Like the others, TurboTax has lost me as a customer. Wish you all the best but you will do it without me. Thanks
I had the same problem. I was able to resolve it by uninstalling Turbo Tax and then re-installing it.
