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Microsoft Sculpt Ergonomic Mouse not working properly

Anonymous
2020-06-29T09:29:27+00:00

Hello,

I have a question about my Microsoft Sculpt Ergonomic Mouse. I've been using both mouse and keyboard for quite some time and I encountered no problems.

Unfortunately, last week the mouse partially stopped working - meaning that it moves but I can click on buttons only within one window (usually the last program opening after startup). Once I close that program, I cannot click anything and the focused window also loses its focus. The only way how can I then control the system is via keyboard (which works well). If I unplug the dongle before startup, I can control the OS normally via touchpad, if I plug it in again, it immediately stops working again.

Because of this problem, I thought I would be a problem of drivers, so I updated them with an app from your site (https://www.microsoft.com/accessories/en-us/d/sculpt-ergonomic-mouse), but nothing happened. I updated Windows to the latest version but nothing happened. Also, I encountered a problem with the "back button" on the mouse (the side button next to the blue Windows one), which I cannot click for some reason. It kind of seems like something inside the button is broken. Is it possible that this could cause the problem?

I really like the mouse and I don't really want to get rid of it but I have no idea how to solve my problem anymore.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-04-02T11:35:37+00:00

    Have the same issue.

    Appears after each awakening from sleep.

    For me it help to run CTRL+ALT+DEL and then select Task Manager with the mouse. The problem disappears immediately until the next screen lock.

    10+ people found this answer helpful.
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  2. Anonymous
    2020-11-12T01:39:02+00:00

    I also have the same issue. I have two pairs of the ergonomic mouse/keyboard set, one works fine and the other set is not. Mouse is not working and I have to press super hard. I had it for less than a year, wonder if there would be a replacement.

    4 people found this answer helpful.
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  3. Anonymous
    2020-11-20T14:39:38+00:00

    I also have the same issue. I have two pairs of the ergonomic mouse/keyboard set, one works fine and the other set is not. Mouse is not working and I have to press super hard. I had it for less than a year, wonder if there would be a replacement.

    Yes - I have exactly the same problem. I have to press really hard to get the mouse buttons to work. I can't use it now. It didn't last very long!

    3 people found this answer helpful.
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  4. Anonymous
    2021-03-22T16:47:07+00:00

    Same problem here. Did anyone find the solution?

    2 people found this answer helpful.
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  5. Anonymous
    2020-09-15T16:09:19+00:00

    I have the same issue - it just started occurring in the middle of the day today.

    It appears as though the extra "back" button beside where my thumb rests is stuck in.

    Please advise.

    2 people found this answer helpful.
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