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Hi orlandocoronado, I am Rob, an independent and a 15 time and dual award Microsoft MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.
Below are methods to upload the DMP files (up to the last 5) for analysis as well as to troubleshoot the issue.
First, turn off Fast Startup to see if that helps.
Start - Settings - System - Power & Sleep - on the right panel under "Advanced system settings" - "Choose what the power buttons do" - "Change settings currently unavailable" - uncheck "Turn on fast startup" - Save changes - Power Off - wait for a few minutes and then power back on.
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Troubleshoot blue screen errors <-- read this link
http://windows.microsoft.com/en-us/windows-10/t...
Look in C:\Windows for memory.dmp and in C:\Windows\minidump for xxxxxxxxx.dmp files.
We can analyze the DMP files if you make them available from the OneDrive or other file-sharing sites (such as MediaFire). If you have problems uploading the minidumps copy them to the Desktop or the Documents folder and upload them from there.
One-Drive - Share files and folders and change permissions
http://windows.microsoft.com/en-us/onedrive/sha...
Upload photos and files
http://windows.microsoft.com/en-us/onedrive/add...
Zip or RAR the files then upload them - the Memory.DMP individually and/or minidumps up to the last 5 altogether.
Use OneDrive to upload collected files https://support.microsoft.com/en-us/office/uplo...
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Troubleshooting methods:
Troubleshoot blue screen errors <-- read this link
http://windows.microsoft.com/en-us/windows-10/t...
BCCode: 1a 0x0000001a
Remove ALL power and reseat all cards, memory, and cables (both ends when possible) - actually remove and replace - do not just snug. Make sure the vents are clear and that the fans are working. Even though the temp is OK do not assume heat can't affect the video, sound, or other system functions if those get too hot. Try adding a small fan blowing into the vents as a test. (Those are mostly for a PC, not a laptop.)
Have you added any hardware lately? Have you updated any driver just before
these started? (Check Control Panel - Windows Updates to see if any drivers
were updated there about the time this started) Main likely culprits are Video
driver, other major drivers, memory, and antivirus/antispyware/security products
could be at fault as well as drive issues.
BCCode: 1a 0x0000001a <-- read this link
This utility makes it easy to see which versions are loaded :
Run DriverView - set VIEW to Hide Microsoft drivers - update those without Dump in their names (and update BIOS and chipset drivers).
DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html
For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Right Click the Start Button - Device Manager - Display Adapter - write down the make and complete model of your video adapter - double click - Driver's tab - write down the version info. Now click Update Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver stack.
Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party with their own software and drivers and any other major device drivers you have.
Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset, and software updates at System Maker's site while there.)
Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN -
REBOOT after each installation.
Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers roll back before the latest is installed (sound drivers particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as needed.
Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually by model.
Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht...
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Memory tests do not catch all errors such as mismatched memory (possible even for sticks that appear to be identical) and when faster memory is placed in the system behind slower memory. So it is best to also swap sticks in and out to check for those even if all memory tests fail to show a problem.
To test RAM check here - let it run 4+ hours or so - overnight is best. <-- best method
MemTestX86 - Test RAM With
http://www.tenforums.com/tutorials/14201-memtes...
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After doing ALL the updates you can, and if the issue continues, then run Driver Verifier.
Driver Verifier can help find some BSOD issues :
Driver Verifier-- tracking down a misbehaving driver.
https://answers.microsoft.com/en-us/windows/for...
Driver Verifier - Enable and Disable in Windows 10
https://www.tenforums.com/tutorials/5470-enable...
Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617
How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10
are essentially the same).
http://www.winvistaclub.com/t79.html
Using Driver Verifier
https://msdn.microsoft.com/en-us/library/window...
WINKEY + X - RUN - type in -> verifier /reset hit enter to disable
If Driver Verifier creates a minidump upload it and post the link here so we can analyze it.
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Please note that consumer-level troubleshooting software rarely specifies a particular piece of hardware so a lot of close observation is required.
PassMark Burnin Test - Free Trial - note the trial version will only run for 15 minutes and it really needs to be used for many hours. So if you use this you will need to faithfully and quickly restart it every 15 minutes.
PassMark - BurninTest - Free Trial
https://www.passmark.com/products/burnintest/
Running OCCT for Home Use (Free) and the Stress Tests may help indicate a cause.
OCCT - Free for Home use
Running Stress Tests might help indicate a cause - use ALL of these.
PC Stress Test free software for Windows 10
https://www.thewindowsclub.com/pc-stress-test-f...
Here to help,
Rob
Standard Disclaimer: Those may be non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Please let us know the results and if you need further assistance. Feedback definitely helps us help all.