Hi kinori_,
Good day! This is Jhakesong an Independent Advisor and I will be happy to assist you with this.
I am sorry to hear about the inconvenience. Did your current setup worked in 1Gbps speed before? According to this article:
https://www.windowsdigitals.com/change-ethernet...
A type of ethernet cable could be a factor as to why your speed is just locked on a specific speed.
Cat6 / Cat5e vs Cat5 / older cables
The most common reason that the Ethernet status shows only 100 Mbps is that you are using a Cat5 or older Ethernet cable instead of the newer Cat5e or Cat6 cable. Cat5 cable supports only up to 100 Mbps, whereas a Cat5e cable can support up to 1 Gbps and Cat6 up to 10 Gbps.
Let me know how it goes. Have a great day!
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