Installation error 0x0000142

Hi Aditya,

Here are the necessary details: 

Sequencer machine and test machine version: Win 10 Ent Build 18363.1198

Sequencer Version: 10.0.18362.1

Machine Type: Microsoft WVD

Software Source: adminconsole.adobe.com

There is no non Microsoft security software installed 

The complete error message is: The application was unable to start correctly (0xc0000142). Click OK to close the application.

Hi All,

Finally I got a solution to this error. I have upgraded the Windows image to 20H2 and the sequencer to the lastest version via ADK installation. I have re-sequenced the app with the new config as mentioned and there was no such error after that.

Hi Aditya,

The PC was part of our domain. I'm sorry to say the suggested methods didn't help.

Hi,

Thank you for your response.

We would like to know if the PC is connected to a domain/organization network. Also what is the outcome of the suggested methods.

Regards,

Aditya Roy

Microsoft Community – Moderator

Hi,

Thank you for writing to Microsoft Community Forums.

In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed on the PC? (Type winver in Windows search/Run command)
• What is the make and model of the PC?
• From where are you downloading and installing the app?
• Do you have any non-Microsoft Antivirus/security program installed?
• What is the complete error message?

Let us try few steps.

Step 1: Run DISM & SFC scan

We would also suggest you to run the DISM & SFC Scan tool to check if there is any windows file corruption causing this issue or are you getting any integrity violation, refer this article: System File Checker.

Step 2:  Clean boot

Try booting your PC in clean boot. Refer to the article on How to perform a clean boot in Windows

**Note:**Clean Boot starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. Also, you may not be able to use some programs in clean boot. 

If performing a clean boot fixes the issue then, please refer to the section How to determine what is causing the problem after you do a clean boot to check which program is causing the issue.

Note: Please refer the section Reset the computer to start normally after clean boot troubleshooting to boot the computer in to normal mode after troubleshooting.

Step 3 : VERIFY REGISTRY SETTINGS

Registry disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

Follow the steps to take backup of registry.

Refer the article to Create a system restore point.

1. Press Windows + R key to open Run command.
2. Type Regedit and hit the Enter key.
3. When the Registry Editor opens, navigate to the following location: *HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows*
4. Now look for LoadAppInit_DLLs value on the right pane.
5. Double click on it and set its value to 0
6. Click OK, close registry editor and restart the PC to check.

Let us know the results. If the issue persists, we will certainly assist you further.

Aditya Roy

Microsoft Community – Moderator