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My new M.2 NVMe SSD is not recognized as UEFI Hard Disk after installing Windows 10

Anonymous
2021-04-11T16:11:40+00:00

Hello everyone,

I have recently bought a new M.2 NVMe SSD to install Windows 10 on, but after installing Windows from a USB created with the Windows Media Creation Tool (I have also tried with Rufus), the NVMe SSD is not recognized as a UEFI Hard Disk resulting in Windows being unable to finish the installation. 

  • I have updated the BIOS to the latest version (that is not a beta)
  • I have disabled CSM and Secure Boot
  • I am booting the UEFI OS USB Hard Disk
  • I have disconnected all other hard disks and devices
  • I have been performing a clean install following Greg's guide (so many times with small variations...)
    • Everything works fine until the installation is complete and the system needs to restart. This is where the Windows installation starts all over again. And yes, I have tried to remove the USB right before the system restarts. This will result in booting directly into the BIOS.
    • I have looked up the NVMe SSD in the boot order in the BIOS, but it is not there. It is however visible in legacy mode if CSM is enabled.
    • When booting Windows on my SATA SSD, I can see the NVMe drive having an EFI partition and also windows files on it.
  • I have also tried to clone Windows 10 from another hard disk, but unsuccessfully as my other hard disks have sector sizes of 512 and my NVMe SSD has a sector size of 4096.
  • I have tried to install Windows using a Recovery Drive, but the installation will freeze at 30% and result in an error explaining how windows was unable to install the recovery and no changes have been made.
  • The Troubleshooting tool has also been tested without any luck.

Some information:

Motherboard: MSI B450 Gaming Pro Carbon AC

BIOS: MSI Click Bios (version: 7B85v1C)

SSD: WD Black SN750 NVMe SSD

The drive can be formatted and used to store files just fine, but I would really like to boot from it. I am running out of ideas though.

Any help or feedback would be much appreciated!

Best regards,

Christian

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2021-04-13T00:53:26+00:00

    Hi,

    Your installation is not complete at the screen you show, but that is a small point.. That is just the 1st restart to work on finishing the installation.. Your Disk Management is not showing a Recovery partition for some reason..

    I have never seen a Bios with a layout quite like your's.. Have you tried selecting Boot Options for a one-time boot device at the MSI screen ? Not enter Bios, but bring up a Boot Menu.. It may have more options both for your NVMe and your flash drive..

    Usually F9, F11, F12, or Esc.. My HP laptop uses Esc to bring up a menu, then I believe F( brings up the needed screen...My other machines use either F11 or F12..

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  2. Anonymous
    2021-04-13T01:36:32+00:00

    Is there anything that might be country related, as far as your attachments?  Could your system use a different numbering system for the drives..?

    In the States, when you boot to a Windows 10 install, you boot to a Windows Boot Manager.  You show booting to a UEFI hard drive in your list of Boot devices, and you have two such devices..  You may need to find a section of the Bios that shows Primary Boot device which is usually in the Boot tab.

    Checking the Boot Device menu slance310 mentioned,  is a good idea..  Maybe you will see something different there.

    Do you have access to another computer you could run some of the Diskpart commands on to see how it looks as far as Drive and Partition identification..?

    There still seems to be something not quite right and possibly hiding from you.

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  3. Anonymous
    2021-04-12T16:27:20+00:00

    Hi Slance,

    I had the same thought, but it is indeed GPT.

    I have searched for a WD driver and only found their "Western Digital Dashboard" (support.wdc.com) which is a .exe file and not recognized as a driver during Windows installation. I did, however, install the software on my 240 GB SATA SSD with Windows installed to check the firmware of the NVMe. It seems up to date though.

    Best regards,

    Christian

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  5. Anonymous
    2021-04-11T21:08:11+00:00

    I don't see any M.2 slot configuration options in the BIOS. The SATA Mode is AHCI. Should this be RAID instead? When the SATA Mode is AHCI, the NVMe drive shows up at the correct M.2 slot with the correct name in the BIOS. When the mode is RAID, it is named Amd RAID instead. However, I have more options regarding the physical drive settings and slot options (I think - See attached image). I can upload more images of more RAID options if that is the way to go.

    Most MSI manuals are based on Click Bios 5, which has been apparently has been changed to a lighter bios UI. 

    The drive is "Online" - Does this mean it's installed as Legacy? Or do I need to look somewhere else? (Note that Disk 0 is a SATA SSD that is disconnected during installation on the NVMe)

    Again, thank you very much for your time and help. Much appreciated! :-)

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