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PC restarts when under load (Apex Legends)

Anonymous
2021-01-18T18:54:33+00:00

Hello,

I'm having an issue where I load up Apex Legends and my computer crashes/restarts. It appears to happen when under load. Here are my specs:

Windows 10 x64

Patriot Viper RGB 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 3600 (PC4 28800) Intel XMP 2.0 Desktop Memory Model PVR416G360C7k

Ryzen 9 5900X CPU

EVGA GeForce RTX 3080

ASUS Rog Strix B550-F AMD AM4 Gaming Motherboard

SAMSUNG 970 EVO Plus SSD 2TB

Here are the Event Viewer critical events that tie in with the timing of my crashes:

Event ID: 41

Source: Kernel-Power

Log: System

Message: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Event ID: 10110

Source: DriverFrameworks-UserMode

Log: System

Message: A problem has occurred with one or more user-mode drivers and the hosting process has been terminated.  This may temporarily interrupt your ability to access the devices.

Event ID: 41

Source: DriverFrameworks-UserMode

Log: System

Message: The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash.  Windows will attempt to restart the device 5 more times.  Please contact the device manufacturer for more information about this problem.

Here is an error that also coincides with the timing that seems critical, but is just listed as "error"

Event ID: 18

Source: WHEA-Logger

Log: System

Description:

A fatal hardware error has occurred.

Reported by component: Processor Core

Error Source: Machine Check Exception

Error Type: Bus/Interconnect Error

Processor APIC ID: 4

The details view of this entry contains further information*.*

I can post more info if needed...I just can't figure this out. I've re-seated the ram, GPU, and power pins into the Mobo/GPU*.*I've monitored the temps on my cpu which were fine even while going into the game (it usually loads to the main login screen then my pc is liable to crash at any point thereafter). I'm not sure what it is but I should note the computer doesn't turn off, but it restarts on its own.

Any help would be massively appreciated!

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-03-23T22:30:52+00:00

    Yep having the same problem but worse, I can't even get into the game anymore. After I press continue when the game loads, once it gets to the mainmenu where you see your character hovering (before you get into a lobby) the game instant restarts my pc, no blue screen no errors, just restarts my pc. THIS IS THE ONLY GAME THIS DOES THIS TO. EA gives us a laundry list of things to do to make their friggin game work and i've done it all and it doesn't fix this problem. YET NO EA RESPONSE ON THIS ISSUE AT ALL.

    5 people found this answer helpful.
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  2. Anonymous
    2021-04-23T10:56:35+00:00

    I'm having the same issue ! Pc automatically restarts as soon as I come to the home screen after any game ! Specs are as follow :- 

    Msi x570 tomohalk Wifi

    16x2 3600mhz GSkill Trident Z Neo

    X73 aio

    3080 Gigabyte gaming OC 

    My Temperatures are okay ! 

    Formatted the PC once. Updated the bios to the latest as well ! Couldn't find the solution !

    2 people found this answer helpful.
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  3. Anonymous
    2021-03-26T06:21:03+00:00

    Yess i have the same problem as you. Is there any update? Or should i update my motherboard bios?

    2 people found this answer helpful.
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  4. Anonymous
    2021-02-08T09:38:05+00:00

    I think we are having the same issue. When i load up Fortnite, Call of Duty Warzone & Cold War, my screen blacks and then reboots. My motherboard flashes the DRAM, Boot, PWR, etc lights. They just all flash once and then im prompted to log back in. Once i get in the games, i can play them fine on decent temps. But sometimes it reboots like that on loading in. For fortnite, verifying the files before launching and running as admin worked and stopped crashing when loading. But CoD seems to crash a lot 

    specs: B550-F gaming , 32gb 3600mhz ram, ryzen 7 5800x, RTX 3080 XC3, 850w G Skill Gold PSU

    2 people found this answer helpful.
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  5. Anonymous
    2021-03-05T23:02:20+00:00

    i have exactly the same issue

    1 person found this answer helpful.
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