Share via

Wifi not available, qualcomm atheros QCA9377 is hidden and not connected. Windows 10 updates stuck in installing at 49%

Anonymous
2021-04-20T03:40:31+00:00

My laptop, ASUS S410U always has a problem with the wifi. It won’t show up. I’ve tried uninstall, reinstall the qualcomm atheros at first. It worked, but after sometime, the device is gone. When i checked the hidden device, it is there and the status is the device not connected, to fix the problem reconnect this device. I don’t know how.

i tried updating devices in device manager using driver easy. Everytime my wifi’s lost, there must be a device or more needs to updated. So i updated every devices every now and then, the wifi worked fine until now.

right now no devices is needed to be updated. I downloaded and reinstall qualcomm atheros using devices support (?) from asus support page last night. It went fine, the device showed up. But 8 hours later (this morning), it went hidden again, the wifi not showing again. I tried to update the windows 10 ver 20H2, but it stuck in installing at 49%. Oh the last event on my qualcomm atheros device is on 26/07/2020, which confuse me, I was reinstalling it and it work last night. And right now, the pointer moves on it own, I need to disabled my touchpad to stop it. Please help! I’ve tried every ways i’ve search and none work.

My laptop : ASUS S410U Windows 10 Ver 1909

Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

8 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-04-25T11:06:35+00:00

    Hi carlo, sorry to bother you again. Today my wifi is not showing again, I have deleted my qualcomm atheros then downloaded and installed the driver you gave from asus. I followed the steps using windows powershell, then restarted my laptop. The wifi’s still not showing. I tried to opened my device manager, there’s 2 new drivers Microsoft Wi-Fi Direct Virtual Adapter and Microsoft Wi-Fi Direct Virtual Adapter #2 that’s installed on April 20th (the day I updated my windows 10). Both are hidden. Any more advices for my issue?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2021-04-20T14:10:22+00:00

    Greetings Secondc18,

    I appreciate your time getting back to this thread, please proceed with the steps below.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Network Adapters

    -Look for Wireless driver that was installed

    -Right click and Uninstall.

    Once uninstalled, go to this link below and download the driver.

    https://dlcdnets.asus.com/pub/ASUS/nb/Image/Dri...

    Once downloaded and installed, restart your computer and try to connect.

    If you don't have an internet connection to download the driver, try to connect to the internet using a the LAN cable or you can download the driver using other computer and save it in a USB flash drive then install it in the other computer.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2021-04-20T12:53:41+00:00

    Hello again Carlo.

    So I’ve successfully updated my windows to 20H2 thanks to you. But when my pc restarted the wifi won’t show up again, so the updates don’t fix my pc issues. Any idea why this is happening to my pc? And do you know how to solve it? The qualcomm device in device manager is hidden again.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2021-04-20T05:02:31+00:00

    Greetings Secondc18,

    I appreciate your time getting back to this thread, feel free to reach us anytime here in the community, I will be more than happy to help.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2021-04-20T04:14:27+00:00

    Good Day Secondc18,

    My name is Carlo, I'm an Independent Advisor and community member like you.

    I am also using Windows 10 pc. Let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Click Troubleshooter then Additional troubleshooter.

    -Look for Windows Update and run the troubleshooter.

    Once done , you can visit this link and perform the Advance Troubleshooting steps.

    https://support.microsoft.com/en-us/windows/tro...

    Once you perform those steps , restart your computer and try to install the updates.

    You can also update your computer using the Windows Update Assistant, go to this link below and click "Update Now"

    https://www.microsoft.com/en-us/software-downlo...

    If the issue persists, perform Repair Upgrade, this will re-install the Windows without affecting your files and apps, it will repair and replace any corrupted system files.

    Step 1: Download Media Creation Tool from Microsoft.

    https://www.microsoft.com/en-us/software-downlo...

    Click “Download Tool Now”

    Step 2: Run MediaCreationTool.exe.

    Step 3: Choose "Upgrade this PC now".

    Step 4: Select "Keep personal files and apps".

    Step 5: Let it install

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments