My laptop screen wont turn on

Hi Elliot, my name is Neil, I'm an independent adviser and a Windows 10 user like you.

Sorry you're experiencing this issue with your laptop.

Can you tell me, how old is your laptop?

Some things to try are:

I know you've tried this but try it this way: Do a hard reset, remove the battery and AC adapter then press and hold the power button for 60 seconds. Then only put the battery back in (not the external power cord) and see if it will boot up normally.

Try and reseat the RAM. Remove the battery and power cable first! Then remove the RAM module/s for couple of seconds then put them back in making sure that they are all seated properly into each slot. Try and boot up.

Also, check your hard drive is connected properly and hasn't slipped out of the SATA connecter.

One thing that absolutely can cause this issue is the CMOS battery. That's why I asked you the age of the laptop...although this error can happen even if the laptop is fairly new sometimes. Locate the CMOS battery (it is a button cell battery that is used for the BIOS settings...especially the system clock). Unplug this battery for a few seconds and then plug it back in. Then try and turn your laptop on. Wait for a little longer to boot up, as you will get a message about the systems clock not being set correctly. If it does boot, set the clock in the BIOS and then exit and your system will boot into Windows. If this keeps happening where your computer won't boot up, then you simply need a new CMOS battery. They are very cheap.

Let me know how you get on.

Kindest regards,

Neil

Hi Elliot,

You need to unplug it and then plug it back in.....did you do that?

Obviously a computer shop will have hands on and will be much better placed to resolve this issue for you.

As for your question about it being fixable, well, that simply depends on what the issue is.

I gave you some options to try and see if they work. It's pretty much what I am limited to do trying to help you from afar, but if they haven't worked, then it could be something hardware related like your motherboard. But I don't want to predict anything and it could be something simple to resolve.

I do hope you get it resolved quickly.

Please do let me know how you get on and if you need any more help or have any further questions.

Kindest regards,

Neil

Ok Elliot. The really weird thing is I have a fairly new laptop just brought to me to fix for a friend. Almost identical symptoms as you described. I tried everything. But after removing the CMOS battery and plugging it back in, the laptop booted up first time!

So it might be some weird update causing this issue as there's no way my friend's CMOS battery is old enough to be out of charge yet either.

Sometimes the CMOS battery can just be a button cell battery in a little cradle (1 in pic below), but most of the time in laptops, it's covered in plastic and has two wires that plug in to the motherboard (2 in the pic below).

Anyway, it might not be this, but it is more likely than RAM and Hard Drive.

Keep me updated.

Ok so I unplugged the battery I'm going to boot it up now

Thanks Neil I'll try right now, the laptop is only 1 and a half months old so the battery is pretty new.