WHEA Uncorrectable Error - BSOD

I decided to check into another program that looks into the memory dump files. It's notifying me of an error called memory_corruption.sys. The program tells me that the drivers for it need to be updated, but I don't think that this is something I can just update. I've purchased NEW ram at this point and it's still BSODing on me. I've been in contact with the mobo company and they're willing to swap it. Hopefully that fixes the issue, but I have to wait until that point.

So after about nearly a month I've been tinkering and trying with a bunch of other things.

I removed two of my ram sticks and for awhile it seemed to fix it, until it BSOD'ed on me. So I took out those sticks and put in two different ram sticks. 

I contacted the Manufacturer of the Motherboard and they told me to reduce the MHz on my ram as well as run Memtest86 on it. So I did so, I ran the memtest86 on just two sticks, then switched them with the other two sticks and ran the memtest and finally I ran the memtest once more with all 4 sticks in all down to 2400 MHz for the ram. 

It just BSOD'ed on me about 15 minutes into a game when I was playing alone. So the BSOD has been getting worse. 

The manufacturer  of the Motherboard blames the ram, which if I can trust these memtests that can't be the case. The cpu and gpu have survived every stress test I've done on it, I've even reinstalled windows completely. Nothing seems to be fixing it. 

I'm honestly out of ideas and rather frustrated. I've never experienced this many issues before.

Hi,

Thank you for your response.

Please keep us posted about the status of the Blue screen issue.

Regards,

Aditya Roy

Microsoft Community – Moderator

According to winver I'm running Version 2004 (OS Build 19041.867)

I've never overlocked my system it's never something I've wanted to touch. I've removed and rebuilt the system two times now to make sure everything is secure and in it's place. I ran a stress test on the cpu for about a half hour and it never rose above 75 degrees C. I watched my GPU temps as well and it never rose about 75 degrees C as well.

I checked the memory with a memory checker and everything seemed fine. My power supply originally was a corsair 1000w but it was rather old. So today I picked up an 850 watt corsair and installed it. Once booted I noticed the PC started up, shut off, and then booted up again normally. I haven't had the opportunity to meet the same conditions that would cause the blue screen. 

I should probably add that I bought my AMD cpu in a combination kit with my current mobo. I had to flash the bios to get it to work with this series of cpu.

Thanks,

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you are receiving Blue Screen of Death. We analyzed the dump file and found the faulty module is AuthenticAMD.sys. This indicates that the Ryzen processor is at fault or causing the issue.

The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).

In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type winver in Windows search/Run command)
• Did you overclock the CPU?
• Did you check the cooling devices?

To help isolate the problem, check the following items:

1.  Overclocking: Disable overclocking to see whether the issue occurs when the system is run at the correct speed.

2. Check the memory: Verify the memory by using a memory checker. Verify that each memory chip is the same speed and that it is configured correctly in the system.

3. Power supply: Make sure that the power supply has enough wattage to appropriately handle the installed devices. If you added memory, installed a newer processor, installed additional drives, or added external devices, such devices can require more energy than the current power supply can provide consistently.

4.Overheating: Check whether the system is overheating by examining the internal temperature of the hardware.

Meanwhile, you may refer the steps as mentioned in this article: **** How to fix WHEA_UNCORRECTABLE_ERROR

Additionally, refer the steps as mention in this article: Troubleshoot blue screen errors **** refer (While using my device)

Also, check if the issue persists after installing the thermal paste. If it is, then check with a local tech and get the Ryzen processor checked.

Let us know the results. If the issue persists, we will certainly assist you further.

Aditya Roy

Microsoft Community – Moderator