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Can't connect to 5Ghz WiFi on Windows

Anonymous
2020-10-18T19:26:38+00:00

Firstly, Windows doesn't even show the 5G networks. When it does momentarily, when I'm changing between 2.4Ghz and 5Ghz modes, it says that it can't connect to that network.

The card I have in my laptop is QC Atheros 9377 802.11ac Wireless Network Adapter. It supports all the 5G modes. The drivers are up to date.

I have tried connecting to the same network on Ubuntu on the same laptop and it works normal.

What can I do to fix this?

Windows for home | Windows 10 | Internet and connectivity

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  1. franco d'esaro 24,991 Reputation points Volunteer Moderator
    2020-10-19T08:18:14+00:00

    Hi Phelenor,

    go to Settings> Network and Internet> WI-FI, click on Manage known networks on the side, select and then delete all the network profiles in the list.

    Connect to the router via a network cable or through another device, go to the wireless settings page and set the radio channel manually.For the 5 GHz band try channels 48, 149 or 161 while for the 2.4 GHz band, try channels 1 , 6 or 11.

    Check if the 5 GHz network is detected, if so connect and reset the wi-fi password again.

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  2. Anonymous
    2020-10-19T13:52:09+00:00

    If your network card support 5 GHz, then check your network adapter, 5 GHz in the network adapter may have been disabled by accident. Changing your network adapter mode would fix the issue.

    Press the Windows logo key and R key at the same time.

    In the Run box, type devmgmt.msc and click OK.

    Go to Network adapters and right-click on the network adapter. Click Properties.

    Click Advanced > Wireless Mode > Auto > OK.

    Note: Wireless Mode only available for network cards that support 5 GHz. If you can’t find it, it means your network card doesn’t support 5 GHz.

    In the Advanced tab, move to Preferred Band, set 5G first, then click OK.

    Then you should be able to see 5 GHz.

    Please, let me know if this solution worked for you.

    30+ people found this answer helpful.
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  3. Anonymous
    2020-10-18T21:50:11+00:00

    I tried deleting the device from the device manager, rolled back the drivers, reset winsock in cmd.

    Nothing helped, as I said, it works alright in other operating systems so it HAS to be something on the Windows system side of things.

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  4. Anonymous
    2021-04-29T20:06:02+00:00

    You said: Note: Wireless Mode only available for network cards that support 5 GHz. If you can’t find it, it means your network card doesn’t support 5 GHz.

    5GH doesn't show up but I have been using 5GH for quite awhile. About a week ago my desktop said I didn't have any internet access. I went to settings and it detected my 5g and my 2g just like always so I tried hooking back up to my 5g and it keeps switching back to 2g for no reason that I can think of. I have a feeling that with all of these new complaints that Microsoft has screwed something up in one of these latest updates and I don't appreciate it. If only I was savvy enough to find and use a viable alternative.

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  5. Anonymous
    2020-10-18T19:34:47+00:00

    Hi Phelenor, my name is Felipe Lucas, windows expert and user like you.

    I'll be happy to help you.

    5GHz WiFi not showing up in your Windows 10 computer is a very common issue. There are literally thousands of queries out there asking why is 5G Wifi not showing up, how to enable 5G WiFi, why they can’t connect to 5G WiFi, and more. These issues usually come up when users change their WiFi Router, update their OS, change hardware components of PC related to WiFi, update device driver, etc. The most common of them all is when users get a new router. When the router is set up, instead of their PC’s WiFi Adapter detecting both 2.4GHz and 5GHz bandwidth signals, it only detects 2.4GHz bandwidth signal.

    Please, try to follow the steps listed on the link below:

    https://thegeekpage.com/5ghz-wifi-not-showing-u...

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

    _______________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

    20+ people found this answer helpful.
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