Sync Issues \ Local Failures in Outlook

Cloud_Geek_82 901 Reputation points
2021-10-26T21:54:29.633+00:00

Hi All,

In Outlook 365 a user has a gunge number of Sync Issues \ Local Failures

143923-sjd-folder-size.jpg

Below the other mailbox related information.

143924-sjd-exchange-acount-settings.jpg

143936-sjd-mailbox-settings.jpg

User also have in-place archiving enabled if that does matter.
In Outlook - Folders I found Sync Issues folder and deleted a number of synchronization failure logs but the number of sync issues \ local failures in folder size statistics isn't changing.
Could you please advise how to fix it.

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  1. Vasil Michev 119.6K Reputation points MVP Volunteer Moderator
    2021-10-27T06:42:23.523+00:00

    Given the size of the folder, I'd suggest recreating the Outlook profile as a faster/easier solution. You can keep the old profile, just in case.

    1 person found this answer helpful.

  2. Yuki Sun-MSFT 41,376 Reputation points Moderator
    2021-10-27T07:46:06.507+00:00

    Hi @Cloud_Geek_82 ,

    In Outlook - Folders I found Sync Issues folder and deleted a number of synchronization failure logs but the number of sync issues \ local failures in folder size statistics isn't changing.

    Have you tried checking checking the Folder size by right clicking the Local Failures folder, choose Properties > Folder size and see if the size there had been shrinked:
    144101-1.png

    Besides, please try compacting the OST file via File > Account Settings > Account Settings, double click the account, click More Settings... > Advanced > Outlook Data File Settings > Compact Now:
    144109-2.png

    In case the issue persists, I'd suggest trying to make the OST file recreated by exsiting Outlook, go to "C:\Users\<username>\AppData\Local\Microsoft\Outlook", delete the OST file for the account, then restart Outlook to force the recreate of the OST file.

    Should it still doesn't work, agree with michev that you can create a new Outlook profile and check the result.


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