My right shift key is not working. No hardware issue.

Hi Derrnux -

I'm Jerico T., one of the Independent Advisor and a fellow Windows 10 user like you. I understand that you're having some issues right now, let us sort things out.

Prior to the issue, have you made any recent changes on your computer? Please perform the steps below and check if it will resolve your concern.

1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
2. Locate and expand Keyboards
3. Right-click on the driver and select Update driver
4. Select Browse my computer for drivers
5. Select Let me pick from a list of available drivers on my computer
6. Select any older driver from the list and click next
7. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

Hope this help. Have a good day.

Thank you.

Jerico T.

Independent Advisor

Hi Derrnux -

Thanks for the update. I see, If that's the case, don't hesitate to reach back if you need any further assistance.

Have a great day!

Jerico T.

Hi Derrnux -

I'm Jerico T., one of the Independent Advisor and a fellow Windows 10 user like you. I understand that you're having some issues right now, let us sort things out.

Prior to the issue, have you made any recent changes on your computer? Please perform the steps below and check if it will resolve your concern.

1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
2. Locate and expand Keyboards
3. Right-click on the driver and select Update driver
4. Select Browse my computer for drivers
5. Select Let me pick from a list of available drivers on my computer
6. Select any older driver from the list and click next
7. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

Hope this help. Have a good day.

Thank you.
Jerico T.
Independent Advisor

Hi Jerico,

Thanks for the quick reply!

I have done all the steps carefully. Unfortunately, nothing has changed in my problem. However, I noticed that I had only 1 or 2 drivers to choose from in the driver selection. So as far as I can see there were no older versions...

Before the problem occurred yesterday, I had some problems to start my PC at all. However, I have not recently installed any programs or the like. Also the Pc starts now correctly.

Thank you for your assistance.

Derrnux

Hi Derrnux -

Thank you for your quick response and I apologize that the given methods did not work. If that's the case, please try to perform the other methods below and check if any of the methods will work.

Method 1: Perform SFC Scan and Repair Windows Image

-This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.

1. Open command prompt with administrator access
2. Type each command below and wait until scan is completed.

* sfc /scannow

* DISM /Online /Cleanup-Image /CheckHealth

* DISM /Online /Cleanup-Image /ScanHealth

* DISM /Online /Cleanup-Image /RestoreHealth

Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.

Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

3. Close the command prompt.

Method 2: Perform Clean Boot

• This process will eliminate 3rd party application running in the background of your computer along with services that are not needed to run windows. If there's any conflicting 3rd party application that causes the issue on your computer, this process will stop it.

1. Open the run box by pressing the Windows Key + R and type msconfig
2. System Configuration Utility box will open and by default you are on general tab.
3. On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.
4. Click on services tab
5. Put a check mark on Hide All Microsoft Services > This is a very important part as if you miss to click on this, computer might not boot properly or permanently and will end up on clean installation.
6. Once Hide all Microsoft Services have checked mark on it, click on Disable All
7. Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
8. Disable all application that you're not using. You can simply just click on them and select disable.
9. Click OK , Apply and close the configuration utility.
10. Restart your computer and check if the issue still persist.

Method 3: System Restore

• System restore is where it will take your computer settings back to an earlier point in time where everything is working fine.

1. Open the run box by pressing Windows Key + R and type rstrui.exe then press enter.
2. System restore windows will open. Normally it will suggest a restore point(Sometimes it doesn't), if it does, select the 2nd option to select more restore points.
3. Select your desired restore point date and time.
4. Once selected, hit next and finish.

Windows will restart itself to start system restore. System restore might take some time to complete and it is very important that system restore must not be interrupted during restore process as it might damaged the operating system. System restore will take at least 20 minutes or more depending on the content of the computer and the changes on the settings that was done prior to the date selected. System restore will also removed application , updates and drivers installed prior to the date selected.

DISCLAIMER:

System Restore is a recovery tool for Windows that allows you to reverse certain kinds of changes made to the operating system. System Restore is used to return important Windows files and settings—like drivers, registry keys, system files, installed programs, and more—back to previous versions and settings. Being said all applications and changes made prior to the date selected will be removed and needs to be re-installed if its needed.

Regards,

Jerico T.

Hi Jerico,

I have done the first 2 methods completely. Nothing has changed in my situation, unfortunately.

The 3rd method only offered me a restore point from this morning (Windows update). Since the problem already existed at the time I refrained from trying it anyway.

I think I am at the point where it is easier to rebuild the entire pc. Is for me also not the big deal and brings order ;D

Do that tomorrow then...

Thanks for the support!

Greetings

Derrnux