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Mic on headset not working/detected on Windows 10.

Anonymous
2021-04-30T15:40:49+00:00

Hello there,

I hope someone can help me with this, because I've tried pretty much everything that has been suggested so far. So, first the basics:

I have a Trust Como headset with microphone, which came with a 3.5 mm TRRS jack. I have an Acer ES1-521-24WZ laptop that has a single headset input for a 3.5 mm jack (it has a picture on it with a headset, so headphone + mic, so I assume this means it's suitable for headsets and not just headphones. My operating system is Windows 10 with these specs:

Edition Windows 10 Home

Version 20H2

Installed on ‎15/‎03/‎2021

OS build 19042.928

Experience Windows Feature Experience Pack 120.2212.551.0

My problem is this. The headphones work fine, but my laptop/Windows 10 doesn't detect or use the mic that is on the headset, but instead keeps on using the built-in mic. I've tried the headset on my smartphone, and there both headphones and mic work fine.

So far I've tried changing the mic privacy settings, uninstalled and reinstalled Realtek drivers, changing to different sound input devices (I have "Microphone (Realtek High Definition Audio)" and "Stereo Mix (Realtek High Definition Audio)"). Microphone only uses the built-in microphone and Stereo doesn't do anything at all. I've also ran the troubleshoot and updated the drivers that way. Nothing works.

I've seen that with Realtek HD Audio manager you can change settings, but I can't get there. I've installed it but it doesn't show up anywhere in my folders.

So does anyone know what the problem is? As I said, I've tested the headset on my smartphone where it works fine, so the headset itself is not the problem.

Thanks for your help.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-04-30T16:18:18+00:00

    Good Day Hwee-ChongFong,

    My name is Carlo, I'm an Independent Advisor and community member like you.

    I am also using Windows 10 pc. Let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Click Troubleshooter then Additional troubleshooter.

    -Look for Speech and run the troubleshooter.

    Once done proceed with these steps.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Audio Input and Output

    -Look for Microphone driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    -Go to Control Panel

    -In Control Panel, select Large icons from the View by drop down menu.

    -Select Sound.

    -Select the Recording tab

    -Right click the Microphone and click Enable.

    -Right click and click Show disabled device"

    -Right-click it again and select Set as Default Device.

    -Right click Microphone and click Properties.

    -Click the Levels tab, then drag the volume slider towards the largest value.

    -Click OK

    -Click Advance Tab

    -Uncheck the box to "Allow application to take exclusive control on this device"

    Restart and check the Headset Microphone.

    If issue persist, proceed with these steps.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Sound and Video Game Controller

    -Look for Audio driver that was installed

    -Right click and Uninstall

    Once uninstalled, go to this link below and download the driver.

    https://global-download.acer.com/GDFiles/Driver...

    Once downloaded and installed, restart your computer and test the headset mic.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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