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Hello,
My bluetooth Keyboard (Microsoft Designer Compact Keyboard or something like that) suddenly started performing different actions to what the buttons were meant to do earlier today. F3, instead of turning the volume down, performed the same action as pressing Control+F. Seemingly nothing would fix this, so I removed the device from my Bluetooth devices list to see if I could somehow reset it by doing so. However, when I try to re-pair it with my computer, it does not show up anywhere. The keyboard has batteries, the light on the keyboard for Bluetooth pairing is flashing, everything seems to be working fine, but it just won't show up anywhere, and I can't figure out what's wrong. Why is it not showing up? I've tried updating my drivers, troubleshooting, restarting my computer, turning Bluetooth on and off again, but nothing is working. Please help.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
I got it working! Despite removing batteries and removing drivers the result was stupidly simple…
… the keyboard was reconnecting on channel 2! 🤦♂️
When you try to reconnect the keyboard cycle the three channels [I’m away at the moment but I think it’s Start and F1?]… as soon as I toggled channel 2 I got the prompt to enter the 6-digit code. This worked for my keyboard at home and work!
Answer accepted by question author
Hi,
Thank you for writing to Microsoft Community Forums.
We understand the concern as you are unable to connect the Microsoft Designer Compact Keyboard.
We would like you to refer Microsoft Designer Compact****website and click on Downloads. Install the latest driver for Windows 10 by clicking on Mouse and Keyboard Center 11.
We would also suggest you to refer this article: Troubleshoot problems with your Microsoft mouse or keyboard
If the issue persists, we would like you to get in touch with our hardware support team over the phone. You can click on the globe icon at the bottom left corner to change the locale or call 1-800-642-7676
You may also refer these article as an additional troubleshooting steps: Fix Bluetooth problems in Windows 10&Use Microsoft Designer Compact Keyboard
Regards,
Aditya Roy
Microsoft Community – Moderator
Change channel with Fn + F1
You should see the illuminated LED change on F1 key each time it changes.
Hi, i had the same issue, it´s posible that all of your channels are full, try this it worked for me:
Choose one channel, then press Fn+F1 for about 5 to 7 seconds until the light starts flashing in the same channel (This is to reset the channel not to change the channel) and if the bluetooth in your device is on it will appear the message to connect the keyboard.
Regards
Caleb
Was just about to say that. I had to use Fn as well.
