Sound, video and game controllers driver disappeared after 20H2 update

Good Day Orsh9,

My name is Carlo, I'm an Independent Advisor and community member like you.

I am also using Windows 10 pc. Let us work together to sort this out.

Here's the steps you can try.

-Press Windows key + X

-Go to Settings

-Click Update and Security

-Click Troubleshooter then Additional troubleshooter.

-Look for Playing Audio and run the troubleshooter.

Once done proceed with these steps.

-Press Windows key + X

-Go to Device Manager

-Expand the Sound and Video Game Controllers

-Look for Audio driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

-Go to Control Panel

-In Control Panel, select Large icons from the View by drop down menu.

-Select Sound.

-Select the Playback tab

-Right click the Speakers/ Headset and click Enable.

-Right-click it again and select Set as Default Device.

-Right click Speakers/ Headset and click Properties.

-Click the Levels tab, then drag the volume slider towards the largest value.

-Click on Advance Tab

-Uncheck the box to "Allow Application to take exclusive controls on this device"

-Click OK.

Restart your computer and test the audio.

If issue persist, let's download the updated driver

What is the exact model of your computer?

To check the system model proceed with these steps.

-Press Windows key + R

-Type msinfo32 and hit enter.

-Look for the System Model and post it here.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Hi Carlo,

Thank you for the link.

I downloaded the driver and installed it, restarted my laptop and nothing changed, I'm afraid.

Still no Sound, video and game controllers and Audio inputs and outputs drivers in Device Manager.

Many thanks,

Orsh

Hi Carlo,

Thank you for the quick reply.

Troubleshooting was never able to identify the issue, but I ran it again, same results, I'm afraid.

Both my Sound, video and game controllers and Audio inputs and outputs drivers have disappeared since the update (please see screenshots) so I can't do anything in Device Manager.

As a result of that I have no options in the Playback tab in Sound in Control Panel.

System Model  VivoBook_ASUSLaptop X512FA_X512FA

Many thanks,

Orsh

Good day Orsh9,

I appreciate your time getting back to this thread, you can download the driver using thise links below.

https://dlcdnets.asus.com/pub/ASUS/nb/Image/Dri...

Once downloaded and installed. restart your computer and check.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

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Hi Carlo,

I did the Repair Upgrade, it didn't solve the issue.

I tried rolling the system back but now that doesn't work either!

Not really sure what else I can try. Great update!

Thanks,

Orsh