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WHEA Logger Event 18 after booting up game.

Anonymous
2021-06-25T17:28:08+00:00

I have had this PC for less than 24 hours. I installed everything yesterday and everything went smoothly. I was able to use all applications perfectly fine. I went into bios last night to look at overclocking the RAM and saved with a preset overclock profile. This morning I played Battlefield 4 for an hour perfectly and then went to boot up Call of Duty: Warzone and the computer restarted. No BSOD but just a quick restart. It happens every time I boot Warzone. I never get into the game, it happens almost instantly I boot. I've already tried Windows Memory Diagnostic tool and it showed no problems with the RAM. Run all windows updates, GeForce updates, reverted bios to UEFI defaults, and checked integrity of the game. Nothing has solved. Appreciate any help!

The event viewer log is below:

Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 6/25/2021 1:21:46 PM Event ID: 18 Task Category: None Level: Error Keywords: User: LOCAL SERVICE Computer: BLD Description: A fatal hardware error has occurred. Reported by component: Processor Core Error Source: Machine Check Exception Error Type: Bus/Interconnect Error Processor APIC ID: 4 The details view of this entry contains further information. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 18 0 2 0 0 0x8000000000000000 3415 System BLD 3 4 1 0xbaa00000060e0809 0x0 0xd01a0ffe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

System Info:

OS Name Microsoft Windows 10 Home

Version 10.0.19041 Build 19041

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name BLD

System Manufacturer To Be Filled By O.E.M.

System Model To Be Filled By O.E.M.

System Type x64-based PC

System SKU To Be Filled By O.E.M.

Processor AMD Ryzen 9 5950X 16-Core Processor, 3401 Mhz, 16 Core(s), 32 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. P3.40, 8/11/2020

SMBIOS Version 3.2

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer ASRock

BaseBoard Product X570 Taichi

BaseBoard Version

Platform Role Desktop

Secure Boot State Off

PCR7 Configuration Binding Not Possible

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.19041.964"

User Name BLD\bryce

Time Zone Eastern Daylight Time

Installed Physical Memory (RAM) 64.0 GB

Total Physical Memory 63.9 GB

Available Physical Memory 57.6 GB

Total Virtual Memory 73.4 GB

Available Virtual Memory 64.9 GB

Page File Space 9.50 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, WinRE is not configured, TPM is not usable

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-06-25T18:33:20+00:00

    Hi AVlDY, I am Rob, an Independent Advisor not affiliated with Microsoft and a 15 time and dual award Microsoft MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

    The Windows memory is not very intensive and even strong tests, such as memtest, will not detect all possible errors. 
    
    As outlined below that error most often indicates a hardware issue. Of course, you can't fix hardware with software methods. There probably was a BSOD just that the nature of the crash prevented you from seeing it. 
    
    Event ID 18: Microsoft-Windows-WHEA-Logger
    https://social.technet.microsoft.com/wiki/contents/articles/3567.event-id-18-microsoft-windows-whea-logger.aspx#:~:text=Event%20ID%2018%3A%20Microsoft-Windows-WHEA-Logger%201%20Applies%20to%3A%202,computer%27s%20central%20processing%20unit%20detects%20a%20hardware%20
    
    ------
    
    Since the computer is new and still under warranty please contact System Maker's Support and the seller. As OEM they are responsible for the proper operation of both the hardware and Windows. So regardless of the cause, it is theirs to resolve. And the unit is under full warranty and may be in need of repairs or replacement. Added that even if you are able to resolve the issue you would want it fully documented just in case there are related problems down the road. Remember the more you do the more they will say it is something you have done. (If not the system maker then contact the motherboard and various major device makers' supports for diagnostics help and possible RMAs'.)
    
    ASRock - Support & Downloads
    http://www.asrock.com/support/index.asp
    
    ASRock - Forums
    http://www.asrock.com/support/forum.asp
    
    =====
    
    If you really want to troubleshoot the issue yourself without the system/device makers' support assistance (which I strongly do not recommend) here are the methods some of which you have already tried though I included them below so you can double-check the processes.
    
    A. Are you overclocking anything? If so STOP! OC can not only cause BSOD it can make troubleshooting virtually impossible. 
    
    B. Have you installed any performance or OC software such as MSI Afterburner, AMDRyzenMaster. Intel's Extreme Tuning or Performance Maximizer, or CPU-Z? Some of those and others change system settings during installation which are still in effect even when the program is not running. Even iCUE or other RGB hardware and/or software may be involved. 
    
    C. After both A. & B. reset the BIOS back to the system/motherboard maker's recommendations. 
    
    ------- 
    
    D. Be sure the SSD's have the latest firmware from their makers. 
    
    E. Try removing and reseating all cards, memory, and cables (both ends when possible) - actually remove and replace - do not just snug (on a PC) and clean out the dust bunnies and vents. (Of course remove ALL power prior to opening the case.) <-- Please do this as it is the number one cause of the issues you are experiencing (by far). 
    
    F. Try adding a fan blowing on high onto the motherboard's CPU & GPU areas. The point is to increase airflow to maximize heat dissipation. <-- Please do this no matter how much cooling you have now. 
    
    G. Low power, such as a weakened PSU or brown-out or overloaded circuit conditions can cause this issue. Try removing everything on the entire circuit the computer is on except the computer. That is right, the entire circuit and not just that one wall outlet.
    
    ==================================================== 
    
    Troubleshoot blue screen errors <-- read this link
    http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors 
    
    ==================================================
    
    This utility makes it easy to see which device driver versions are loaded : 
    
    Run DriverView - set VIEW to Hide Microsoft drivers - update those without Dump in their names (and update BIOS and chipset drivers).
    
    DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.
    http://www.nirsoft.net/utils/driverview.html
    
    For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Right Click the Start Button - Device Manager - Display Adapter - write down the make and complete model of your video adapter - double click - Driver's tab - write down the version info. Now click Update Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver stack.
    
    Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse, and Keyboard if 3rd party with their own software and drivers and any other major device drivers you have.
    
    Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset, and software updates at System Maker's site while there.)
    
    Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - 
    REBOOT after each installation.
    
    Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers roll back before the latest is installed (sound drivers particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as needed.
    
    Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually by model.
    
    Manually look at manufacturer's sites for drivers - and Device Maker's sites.
    http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm
    
    ==================================================== 
    
    Memory tests do not catch all errors such as mismatched memory (possible even for sticks that appear to be identical) and when faster memory is placed in the system behind slower memory. So it is best to also swap sticks in and out to check for those even if all memory tests fail to show a problem.
    
    To test RAM check here - let it run 4+ hours or so - overnight is best.   <-- best method
    www.memtest.org
    
    MemTestX86 - Test RAM With
    http://www.tenforums.com/tutorials/14201-memtest86-test-ram.html
    
    ================================================
    
    After doing ALL the updates you can, and if the issue continues, then run Driver Verifier. 
    
    Driver Verifier can help find some BSOD issues : 
    
    Driver Verifier-- tracking down a misbehaving driver.
    https://answers.microsoft.com/en-us/windows/forum/windows_10-update/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983
    
    Driver Verifier - Enable and Disable in Windows 10
    https://www.tenforums.com/tutorials/5470-enable-disable-driver-verifier-windows-10-a.html
    
    Using Driver Verifier to identify issues with Windows drivers for advanced users
    http://support.microsoft.com/kb/244617
    
    How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10 
    are essentially the same).
    http://www.winvistaclub.com/t79.html
    
    Using Driver Verifier
    https://msdn.microsoft.com/en-us/library/windows/hardware/ff545448%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396
    
    WINKEY + X - RUN - type in -> verifier /reset      hit enter to disable
    
    If Driver Verifier creates a minidump upload it and post the link here so we can analyze it.
     
    ======
     
    Please note that consumer-level troubleshooting software rarely specifies a particular piece of hardware so a lot of close observation is required.
    
    PassMark Burnin Test - Free Trial - note the trial version will only run for 15 minutes and it really needs to be used for many hours. So if you use this you will need to faithfully and quickly restart it every 15 minutes. 
    
    PassMark - BurninTest - Free Trial
    https://www.passmark.com/products/burnintest/ 
    
    Running OCCT for Home Use (Free) and the Stress Tests may help indicate a cause. 
    
    OCCT - Free for Home use
    https://www.ocbase.com/ 
    
    Running Stress Tests might help indicate a cause - use ALL of these.
    
    PC Stress Test free software for Windows 10
    https://www.thewindowsclub.com/pc-stress-test-free-software
    
    Here to help,
    
    Rob 
    
    ------
    Standard Disclaimer: Those may be non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
    
    Please let us know the results and if you need further assistance. Feedback definitely helps us help all.
    

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