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USB xHCI Compliant Host Controller not working. Only 1 USB port working and PC won't shutdown/restart

Anonymous
2021-05-04T12:09:20+00:00

Yesterday, all of a sudden after a 'update and restart' all of my usb ports stopped working, except for one usb port on which I'm using my mouse. After some time I found the Bluetooth to be missing as well.

When contacted Microsoft support Executive, I found 'USB xHCI Compliant Host Controller' has got warning sign. It says code 10 cannot start. The driver rollback option is disabled. I tried to uninstall that driver and override the Asmedia usb controllers as well according to the representative. But at the end my system won't restart properly rendering all these efforts useless.

Plus i tried several commands in command prompt; but everything seems okay according to the scan results. I also tried to uninstall the most recent KB updates from control panel. But they seem to reinstall by themselves everytime.

Please help me solve this out, as i can't use even basic peripherals. 

System configuration :-
Motherboard - MSI Z270I carbon pro ac
Processor - Intel i5 7600k
Graphics card - Zotac GTX 1060
RAM - Adata 16gb

Windows version - Win 10 pro 20H2

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-05-09T16:18:05+00:00

    yea it's funny they told me the same **** and 4 months later my usb still dont work... what they are not telling u that it's there update that caused the issue... so try everything they tell u it wont fix it

    5 people found this answer helpful.
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  2. Anonymous
    2021-05-04T12:45:35+00:00

    Good Day Jpnayak,

    My name is Carlo, I'm an Independent Advisor and community member like you.

    I am also using Windows 10 pc. Let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Universal Bus Controller

    -Look for USB xHCI Compliant Host Controller driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    Restart your computer and check.

    If issue persists, proceed with these steps.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Universal Bus Controller

    -Look for USB xHCI Compliant Host Controller driver that was installed

    -Right click and Uninstall.

    Once uninstalled, go to this link below and download the driver.

    https://download.msi.com/dvr_exe/mb/asmedia_usb...

    Once downloaded and installed, restart your computer and check.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    1 person found this answer helpful.
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  3. Anonymous
    2021-05-05T06:14:42+00:00

    Greetings Jpnayak,

    I appreciate your time getting back to this thread, If the issue persists, perform Repair Upgrade, this will re-install the Windows without affecting your files and apps, it will repair and replace any corrupted system files.

    Step 1: Download Media Creation Tool from Microsoft.

    https://www.microsoft.com/en-us/software-downlo...

    Click “Download Tool Now”

    Step 2: Run MediaCreationTool.exe.

    Step 3: Choose "Upgrade this PC now".

    Step 4: Select "Keep personal files and apps".

    Step 5: Let it install

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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  4. Anonymous
    2021-05-05T05:50:46+00:00

    Hi Carlo,

    Thanks for the above instructions. I tried both methods. 

    While performing the first method, I did not find any older driver.

    And for the second one, I did everything as instructed but my pc would not restart. Plus while installing the asmedia drivers I chose to 'repair' it as I already have that driver running.

    Still nothing improved. Issue still persists. 

    Good Day Jpnayak,

    My name is Carlo, I'm an Independent Advisor and community member like you.
    I am also using Windows 10 pc. Let us work together to sort this out.

    Here's the steps you can try.
    -Press Windows key + X
    -Go to Device Manager
    -Expand the Universal Bus Controller
    -Look for USB xHCI Compliant Host Controller driver that was installed
    -Right click and Update
    -Look for "Browse my computer for driver
    -Let me pick drivers available drivers
    -Choose an old driver and use it.

    Restart your computer and check.

    If issue persists, proceed with these steps.
    -Press Windows key + X
    -Go to Device Manager
    -Expand the Universal Bus Controller
    -Look for USB xHCI Compliant Host Controller driver that was installed
    -Right click and Uninstall.

    Once uninstalled, go to this link below and download the driver.

    https://download.msi.com/dvr_exe/mb/asmedia_usb...

    Once downloaded and installed, restart your computer and check.

    I hope the information above helps. Please let me know how it goes.
    Have a wonderful day ahead and stay safe.

    Sincerely, Carlo T.

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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