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My windows laptop factory reset struck at 35 percent?

Anonymous
2021-06-23T12:49:32+00:00

I am using HP  notebook 15 laptop which  have windows 10. Due to some problems I  decided I factory reset my laptop so now the reset process is stuck at 35 percent for long time

Can anyone help me?

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2021-06-23T13:38:48+00:00

    Hello, how are you?

    Welcome to the Microsoft Community!

    My name is Paloma B., I'm an independent advisor, I'm here to help you in the best possible way.

    I understand that you would like to reset your computer.

    I suggest you restart your computer and try to reset using an installation USB, as per the procedure below.

    Step 1

    Create installation media on another computer

    Follow the guidelines on the link below, please:

    https://answers.microsoft.com/en-us/windows/for...

    Step 2

    Configure in your computer's BIOS to start via the USB installation.

    ***If you have any questions on how to start the USB installation, you can refer to this guide please.

    https://www.groovypost.com/howto/bios-uefi-setu...

    1. Boot with the Pen Drive;
    2. When the installation window appears, click Repair your computer;
    3. Click Troubleshooting;
    4. Advanced options;
    5. Click Restore PC > Choose between "Keep Files" or "Remove All".

    I await news.

    If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help others users.

    We will always be available for whatever you need!

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    2 people found this answer helpful.
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  2. Anonymous
    2021-06-23T13:46:54+00:00

    Thank you Paloma, I resolved my issue

    1 person found this answer helpful.
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  3. Anonymous
    2021-06-23T14:06:51+00:00

    It was nothing, it's a pleasure to be able to try to help you.

    I'm really glad you solved the problem.

    Thank you very much for your contact, it was a pleasure to chat with you.

    Whenever you need, contact us through this channel.

    Please be well and have a great day!

    This is an open community, whenever you need you can share the problem so that possible repairs are suggested.

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