Hi Kevin
I am Dave, an Independent Advisor, I will help you with this.
1
In Device Manager, select View - Show Hidden Devices, does that device section then show up?
2
If that section still does not show up:
Click Action - Add legacy hardware
Click Next
Check 'Install the hardware that I manually select from a list' (Advanced) and click Next.
Select Ports (COM & LPT) from the given list and click Next.
Choose Standard port types option or the manufacturer for the ports; then, click Next.
Click on the Finish button to complete