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Windows 10 and cyberpowerpc optical gaming mouse

Anonymous
2021-03-16T18:47:57+00:00

Problem: Mouse pointer freezes for 1 to 3 seconds and I get beeps in my headphones.  If I move my pointer quickly I can get a msg that a new device has been detected and my virus program will scan it, but I can't figure out what the new device is?  The driver for this mouse does not work, as cyberpowerpc mouse says 'No mouse found".  How can I stop the mouse pointer from freezing and stop the beeps in my headphones?

Thanks

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-06-07T19:31:10+00:00

    A little bit late to the discussion, but hope this helps. I had the exact same issue a couple weeks ago. I was plugged into an external USB hub. I moved a couple things around and got the mouse directly into my Cyberpowerpc tower. Have not had an issue since.

    2 people found this answer helpful.
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  2. Anonymous
    2021-03-17T14:29:45+00:00

    This is not the first time I have used this mouse.  It has been working fine for a couple of months now.  This is a wired mouse, and I have tried  several USB ports with the same results.  Yesterday, it permanently froze.  It is an optical gaming mouse I got with my Cyberpowerpc Desktop.  Right now I am using a Microsoft wireless mouse from my laptop and it works fine.  I didn't think a hard wired mouse would die because it is powered by the desktop.  I checked my drivers as requested above, and the driver for my display adapter is up to date.  I tried to download the driver from the manufacturing website and they do download, but when the display of the mouse comes up, it says "no mouse found".  Any other suggestions?  I am going to return the mouse to Best Buy and buy a better hard wired mouse if this can't be fixed.

    Regards,

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  3. Anonymous
    2021-03-17T08:59:33+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I understand that mouse pointer freezes on your computer. I’ll certainly assist you with the issue.

    However, please let us know:

    1. Is this the first time you are using this mouse on your computer?
    2. What is the make and model of the computer?
    3. Are you aware of any changes made to the computer prior to this issue?
    4. Which build version of Windows 10 is installed on the computer? Refer Which version of Windows operating system am I running?

    I would suggest you try updating the graphics driver and see if that helps. To do this refer the steps mentioned below to update display drivers:

    1. Press Windows logo key + X, and select Device Manager.
    2. Expand Display adapters.
    3. Right click on the display driver and select Update Drivers.
    4. Restart the computer if prompted.

    Article for reference: Update drivers in Windows 10.

    You may also want to try downloading the drivers from the manufacturer’s website and update them.

    Let us know how it goes.

    Regards,

    Nikhar Khare

    Microsoft Community - Moderator

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