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Windows 10 crash when playing games or plugging HDMI cable

Anonymous
2021-06-27T08:12:03+00:00

This problem has been happen for quite a while for me. Anytime I play video games, in 30 minutes (faster if the game has high requirement spec.), the pc would just crash and restart. I really appreciate if anyone knows the solution.

Windows for home | Windows 10 | Performance and system failures

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  1. Igor Leyko 110.6K Reputation points Independent Advisor
    2021-06-28T15:35:31+00:00

    You have corrupted NVidia graphic driver. Please update or reinstall it.

    Check hard drive for errors with chkdsk c: /r /scan comand.

    Repair system files by

    DISM.exe /Online /Cleanup-Image /RestoreHealth

    command from Windows PowerShell (administrator) environment.

    2 people found this answer helpful.
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  2. Anonymous
    2021-06-29T23:56:01+00:00

    Already tried your solutions. Still doesn't stop crashing : (

    I've reinstall the graphic driver based on this instruction: https://www.nvidia.com/en-us/geforce/forums/game-ready-drivers/13/56901/correct-way-to-uninstall-and-reinstall-geforce-dri/

    I've also shared the result for chkdsk and RestoreHealth solutions along with the recent memory dump here:

    https://1drv.ms/u/s!AhtRNITjfiFMjiOIW2ZwboRWu0v8?e=mZTeG4

    1 person found this answer helpful.
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  3. Igor Leyko 110.6K Reputation points Independent Advisor
    2021-06-27T23:45:55+00:00

    Hi,

    My name is Igor, I'm Independent Advisor. I have 12 Microsoft MVP awards. It's a pleasure for me to help others and I'll do all my best to help you.

    Please share memory dump to OneDrive for analysis.

    https://answers.microsoft.com/en-us/windows/for...

    1 person found this answer helpful.
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  4. Anonymous
    2021-06-27T10:09:50+00:00

    Just updated my graphics driver though NVIDIA graphic application does that count?

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  5. Anonymous
    2021-06-27T08:47:30+00:00

    Hi bret13pol31

    How are you? I hope you are doing good.

    Welcome to Microsoft Community. I am Juliet, an independent advisor. It's my pleasure to help you today. I know how frustrating this may be for you but I'll do my very best to help you :)

    I would suggest you try to update your device graphic drivers.

    Update the device driver:

    1. In the search box on the taskbar, enter device manager, then select Device Manager.
    2. Select a category to see names of devices, then right-click (or press and hold) the one you’d like to update.
    3. Select Search automatically for updated driver software.
    4. Select Update Driver.
    5. If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.

    source:

    https://support.microsoft.com/en-us/windows/upd...

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