Microphone Audio Muffled Severely

Hi Carlo,

I've tried all the steps you've suggested but unfortunately, it hasn't seemed to have worked. The system model is WRTB-WXX9.

Sincerely,

Andrew

Good day AndrewGissop,

I appreciate your time getting back to this thread, check if there any Realtek Audio driver or Intel Audio Driver that was installed, if none, take a screenshot of the Sound and Video Game controller and post it here.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Hello,

I'm having a bit of trouble. When I expand the "Sound and Game Controller" menu it just comes up with a list of my devices with microphones on. Which of these audio drivers should I uninstall?

Sincerely,

Andrew Gissop

Good Day AndrewGissop,

I appreciate your time getting back to this thread, please proceed with the steps below.

-Press Windows key + X

-Go to Device Manager

-Expand the Sound and Video Game Controller

-Look for Audio driver that was installed

-Right click and Uninstall

Once uninstalled go to this link below and download the driver.

https://consumer-tkbdownload.huawei.com/ctkbfm/...

Once downloaded and installed, restart your computer and test the audio.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

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Good Day AndrewGissop,

My name is Carlo, I'm an Independent Advisor and community member like you.

I am also using Windows 10 pc. Let us work together to sort this out.

Here's the steps you can try.

-Press Windows key + X

-Go to Settings

-Click Update and Security

-Click Troubleshooter then Additional troubleshooter.

-Look for Speech and run the troubleshooter.

Once done proceed with these steps.

-Press Windows key + X

-Go to Device Manager

-Expand the Sound and Video Game Controller

-Look for Audio driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

-Go to Control Panel

-In Control Panel, select Large icons from the View by drop down menu.

-Select Sound.

-Select the Recording tab

-Right click the Microphone and click Enable.

-Right-click it again and select Set as Default Device.

-Right click Microphone and click Properties.

-Click the Levels tab, then drag the volume slider towards the largest value.

-Click OK

-Click Advance Tab

-Uncheck the box to "Allow application to take exclusive control on this device"

Turn on Microphone Privacy in each app.

Select Start > Settings > Privacy > Microphone . In Allow access to the microphone on this device, select Change and make sure Microphone access for this device is turned on.

Then, allow apps access to your microphone.

Once you've allowed microphone access to your apps, you can change the settings for each app.

Restart and check the Microphone.

If issue persist, let's download the updated driver.

What is the exact model of your computer?

To check the system model proceed with these steps.

-Press Windows key + R

-Type msinfo32 and hit enter.

-Look for the System Model and post it here.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.