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Qualcomm Atheros AR9485 Wireless Network Adapter causing the issues. My internet connection has disabled automatically

Anonymous
2021-05-31T12:27:59+00:00

I've the issue with my connection, when i'm browsing with browser using Microsoft Edge, Google Chrome, Opera Browser, or Internet Explorer, i have a problem! My internet connection has disabled automatically. When i'm trying to re-connect to wi-fi, the notification appears "Unable to connect to this network", this is the image :

When i'm trying to disable the wireless adapter for 10 seconds and turn it on again, the result also remains the same.

When i'm trying to running the troubleshooter wireless adapter, i found them, this is the proof :

but, when i'm try to restart my pc, hibernate, or sleep during ± 3 hours, it's really work!

i'm suspicious of WI-FI wireless adapter driver...

this is the troubleshoot report :

PrintNetwork Adapter Publisher details 

Issues found 

Problem with wireless adapter or access pointProblem with wireless adapter or access point Not fixed Not Fixed 

Reset the wireless adapter Completed 

Investigate router or access point issues Completed 

Issues found Detection details 

6 Problem with wireless adapter or access point Not fixed Not Fixed 

Reset the wireless adapter Completed 

InformationalNetwork Diagnostics Log 

File Name:  2C11FA86-5EDB-4882-8282-E3F0B159EF2A.Repair.1.etl 

Investigate router or access point issues Completed 

If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. Once all of the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button. 

InformationalNetwork Diagnostics Log 

File Name:  88114E6D-528F-4162-816A-4F2C779DAF0E.Repair.4.etl 

Detection details Expand 

InformationalDiagnostics Information (Network Adapter) 

Details about network adapter diagnosis: 

Network adapter Wi-Fi driver information:

   Description . . . . . . . . . . : Qualcomm Atheros AR9485 Wireless Network Adapter

   Manufacturer  . . . . . . . . . : Qualcomm Atheros Communications Inc.

   Provider  . . . . . . . . . . . : Microsoft

   Version   . . . . . . . . . . . : 3.0.2.201

   Inf File Name . . . . . . . . . : C:\WINDOWS\INF\athw8x.inf

   Inf File Date . . . . . . . . . : 07 December 2019  09:07:47

   Section Name  . . . . . . . . . : ATHR_DEV_OS61_11861A3B.ndi

   Hardware ID . . . . . . . . . . : pci\ven_168c&dev_0032&subsys_662711ad

   Instance Status Flags . . . . . : 0x180200a

   Device Manager Status Code  . . : 0

   IfType  . . . . . . . . . . . . : 71

   Physical Media Type . . . . . . : 9

InformationalDiagnostics Information (Wireless Connectivity) 

Details about wireless connectivity diagnosis: 

Information for connection being diagnosed

 Interface GUID: 83c452ec-cc12-46f1-9570-342b82e5fadf

 Interface name: Qualcomm Atheros AR9485 Wireless Network Adapter

 Interface type: Native WiFi

Connection incident diagnosed

 Auto Configuration ID: 15

 Connection ID: 19

Connection status summary

 Connection started at: 2021-05-31 18:51:06-024

 Profile match: Success

 Pre-Association: Success

 Association: Fail

 Security and Authentication: Not started

List of visible access point(s): 1 item(s) total, 1 item(s) displayed

        BSSID BSS Type PHY Signal(dB) Chnl/freq    SSID

3C-84-6A-20-81-A0 Infra  <unknown> -95 10  PBD B5/6

Connection History

 Information for Auto Configuration ID 15

  List of visible networks: 1 item(s) total, 1 item(s) displayed

  BSS Type PHY Security Signal(RSSI) Compatible SSID

  ------------------------------------------------------------------------------

  Infra  <unknown> Yes 4 Yes PBD B5/6

  List of preferred networks: 3 item(s)

   Profile: HOME

    SSID: HOME

    SSID length: 4

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028003

   Profile: HotSpot

    SSID: HotSpot

    SSID length: 7

    Connection mode: Infra

    Security: No

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028001

   Profile: --- (*censored*)

    SSID: --- (*censored*)

    SSID length: 7

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: Yes

 Information for Connection ID 19

 Connection started at: 2021-05-31 18:51:06-024

  Auto Configuration ID: 15

  Profile: --- (*censored*)

  SSID: --- (*censored*)

  SSID length: 7

  Connection mode: Infra

  Security: Yes

  Pre-Association and Association

   Connectivity settings provided by hardware manufacturer (IHV): No

   Security settings provided by hardware manufacturer (IHV): No

   Profile matches network requirements: Success

   Pre-association status: Success

   Association status: Fail 0x00038002

   Association reason code: 0x00000002

 Information for Auto Configuration ID 14

  List of visible networks: 2 item(s) total, 2 item(s) displayed

  BSS Type PHY Security Signal(RSSI) Compatible SSID

  ------------------------------------------------------------------------------

  Infra  <unknown> Yes 100 Yes --- (*censored*)

  Infra  <unknown> Yes 4 Yes PBD B5/6

  List of preferred networks: 3 item(s)

   Profile: HOME

    SSID: HOME

    SSID length: 4

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028002

   Profile: HotSpot

    SSID: HotSpot

    SSID length: 7

    Connection mode: Infra

    Security: No

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028001

   Profile: --- (*censored*)

    SSID: --- (*censored*)

    SSID length: 7

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028006

 Information for Connection ID 18

 Connection started at: 2021-05-31 18:50:05-089

  Auto Configuration ID: 14

  Profile: --- (*censored*)

  SSID: --- (*censored*)

  SSID length: 7

  Connection mode: Infra

  Security: Yes

  Pre-Association and Association

   Connectivity settings provided by hardware manufacturer (IHV): No

   Security settings provided by hardware manufacturer (IHV): No

   Profile matches network requirements: Success

   Pre-association status: Success

   Association status: Fail 0x00038002

   Association reason code: 0x00000002

 Information for Auto Configuration ID 13

  List of visible networks: 2 item(s) total, 2 item(s) displayed

  BSS Type PHY Security Signal(RSSI) Compatible SSID

  ------------------------------------------------------------------------------

  Infra  <unknown> Yes 98 Yes --- (*censored*)

  Infra  <unknown> Yes 4 Yes PBD B5/6

  List of preferred networks: 3 item(s)

   Profile: HOME

    SSID: HOME

    SSID length: 4

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028002

   Profile: HotSpot

    SSID: HotSpot

    SSID length: 7

    Connection mode: Infra

    Security: No

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028001

   Profile: --- (*censored*)

    SSID: --- (*censored*)

    SSID length: 7

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028006

 Information for Connection ID 17

 Connection started at: 2021-05-31 18:50:04-120

  Auto Configuration ID: 13

  Profile: --- (*censored*)

  SSID: --- (*censored*)

  SSID length: 7

  Connection mode: Infra

  Security: Yes

  Pre-Association and Association

   Connectivity settings provided by hardware manufacturer (IHV): No

   Security settings provided by hardware manufacturer (IHV): No

   Profile matches network requirements: Success

   Pre-association status: Success

   Association status: Fail 0x00038002

   Association reason code: 0x00000002

 Information for Connection ID 16

 Connection started at: 2021-05-31 18:49:12-390

  Auto Configuration ID: 13

  Profile: --- (*censored*)

  SSID: --- (*censored*)

  SSID length: 7

  Connection mode: Infra

  Security: Yes

  Pre-Association and Association

   Connectivity settings provided by hardware manufacturer (IHV): No

   Security settings provided by hardware manufacturer (IHV): No

   Profile matches network requirements: Success

   Pre-association status: Success

   Association status: Fail 0x00038002

   Association reason code: 0x00000002

InformationalDiagnostics Information (Wireless Connectivity) 

Details about wireless connectivity diagnosis: 

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration

 Initialise status: Success

Information for connection being diagnosed

 Interface GUID: 83c452ec-cc12-46f1-9570-342b82e5fadf

 Interface name: Qualcomm Atheros AR9485 Wireless Network Adapter

 Interface type: Native WiFi

Result of diagnosis: Problem found

 Issue referred to: RNWF MSM Helper Class

Root cause:

Windows could not connect to "--- (*censored*)"

You can try to connect again.

Repair option:

Resetting your wireless network adapter

This will disable and then enable the network adapter "Wi-Fi" on this computer.

InformationalDiagnostics Information (Wireless Network Adapter) 

Details about wireless network adapter diagnosis: 

For complete information about this session see the wireless connectivity information event.

Helper Class: Native WiFi MSM

 Initialise status: Success

Information for connection being diagnosed

 Interface GUID: 83c452ec-cc12-46f1-9570-342b82e5fadf

 Interface name: Qualcomm Atheros AR9485 Wireless Network Adapter

 Interface type: Native WiFi

 Profile: --- (*censored*)

 SSID: --- (*censored*)

 SSID length: 7

 Connection mode: Infra

 Security: Yes

 Connect even if network is not broadcasting: No

Result of diagnosis: Problem found

Root cause:

Wireless association to "--- (*censored*)" failed

A response was not received from the router or access point.

Detailed root cause:

Wireless association to this network failed. Windows did not receive any response from the wireless router or accesspoint.

Repair option:

Look for causes of low wireless signal quality

The signal is weak due to distance or interference.

Windows Help and Support can provide more information about this problem.

InformationalNetwork Diagnostics Log 

File Name:  2C11FA86-5EDB-4882-8282-E3F0B159EF2A.Diagnose.0.etl 

InformationalOther Networking Configuration and Logs 

File Name:  NetworkConfiguration.cab 

Collection information 

Computer Name:  --- (*censored*) 

Windows Version: 10.0 

Architecture: x64 

Time: 31 May 2021 18:51:53 

Publisher details Expand 

Windows Network Diagnostics 

Detects problems with network connectivity. 

Package Version: 4.0 

Publisher: Microsoft Windows 

Network Adapter 

Find and fix problems with wireless and other network adapters. 

Package Version: 3.0 

Publisher: Microsoft Corporation

Laptop that i use :

Laptop Name/Product : ASUS

Laptop Type : X450CA

OS : Windows 10

Version : 21h1

Build : 19043.1023

Can you fix it, or search the WI-FI wireless adapter network driver that's compatible for this laptop? Sorry i'm bad English, Thanks.

Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

  1. Anonymous
    2021-05-31T13:09:58+00:00

    Hello Faizal, how are you?

    Welcome to the Microsoft Community!

    My name is Paloma B., I'm an independent advisor, I'm here to help you in the best possible way.

    Analyzing the information presented, I recommend that you follow the guidelines below, please, to try to solve this problem.

    First, I recommend that you check and run any pending updates on WIndows Update, please:

    Windows + I> Update and Security> Windows Update> Check for updates

    Update even the options.

    Verify that the problem is resolved.

    If it persists, based on your equipment model, go to the manufacturer's website and download compatible and updated drivers, and reinstall them. Follow the guidelines on the link below, please.

    https://support.microsoft.com/en-us/help/402844...

    I checked the manufacturer's website and it seems to me to be the latest driver version available for this WiFi, please download and install it through the device manager.

    https://www.ath-drivers.eu/qualcomm-atheros-dow...

    1. Download the driver and unzip it (if necessary);
    2. Press the Windows+X keys and click on the Device Manager option;
    3. Click the arrow that points to Network Adapters or Other devices with a yellow question mark;
    4. Right-click on the installed device and select the Update driver option;
    5. Click Browse my computer for driver software;
    6. Click the Browse button and choose the driver folder you downloaded by clicking OK;
    7. Click Next to complete the update.

    Verify that the problem is resolved.

    If the problem persists, please follow the next guidelines.

    Important: at the end of each method, check if the problem has been solved. If it persists, proceed to the next one.

    Method 1

    Setting the power options for the network driver:

    1. Press the Windows + X flag key, click Device Manager;
    2. When opening the device manager, double-click on the Network adapters option;
    3. Right-click on your network adapter and click Properties;
    4. Click the Power Management tab and clear the check box with the option The computer can turn off the device to save energy.
    5. Click OK, restart your computer and check if the problem persists.

    Method 2

    Changing the power plan settings:

    First, activate the "Maximum Performance" option on your system:

    1. Press Windows + X and select WIndows Powershell (Admin);
    2. Copy and paste the command below, and press Enter to execute:

    powercfg -duplicatescheme e9a42b02-d5df-448d-aa00-03f14749eb61

    Once this is done, the "Maximum Performance" option will be enabled to be selected in Power Options.

    1. Press WIndows + I, and select System;
    2. Click Energy and Suspend;
    3. In the rightmost column, select the option "Additional power settings";
    4. Under "Choose or customize a power plan", click "Change plan settings";
    5. Click "Change advanced power settings", change to "Maximum Performance".
    6. Restart the system and verify that the problem is resolved.

    I await news.

    If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help others users.

    We will always be available for whatever you need!

    0 comments

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