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Touchpad not working on my HP Pavilion x360 Convertible 14

Anonymous
2021-06-30T14:34:10+00:00

Hi,

I just found out that after the recent OS update version 21H1, my touchpad stopped working.

However the keyboard is working but i am not able to use the touchpad. Even the cursor is not showing.

I had tried to update the latest BIOS and then install the new synaptics touchpad driver but it is again showing the error that "The driver is not supported on this OS version (10.0.19043)

I tried to find this 21H1 version on HP Support but it seems they have not uploaded the drivers for this version. It is only showing version upto 20H2.

It is also showing the I2C HID Device error "This device can not start"

Note: I had tried all the basic troubleshooting to rectify it but with no success. It seems it is related to the new software update as the external mouse is working fine.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-06-30T15:11:23+00:00

    Good Day Hsb401,

    My name is Carlo, I'm an Independent Advisor and community member like you.

    I am also using Windows 10 pc. Let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Human Interface Device or Mice and other pointing device

    -Look for HID Touchpad driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    Restart your computer and enable the touchpad.

    -Press Windows key + X

    -Click On Settings

    -Go to Devices

    -Click Touchpad and Enable it.

    Check if the touchpad works.

    If issue persist, let's download the updated driver

    What is the exact model of your HP x360 Convertible computer?

    To check the system model proceed with these steps.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the System Model and post it here.

    You can also check the model here to automatically detect it.

    https://support.hp.com/us-en/drivers/laptops

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    40+ people found this answer helpful.
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  1. Anonymous
    2021-06-30T15:25:41+00:00

    Good Day Hsb401,

    My name is Carlo, I'm an Independent Advisor and community member like you.
    I am also using Windows 10 pc. Let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + X
    -Go to Device Manager
    -Expand the Human Interface Device or Mice and other pointing device
    -Look for HID Touchpad driver that was installed
    -Right click and Update
    -Look for "Browse my computer for driver
    -Let me pick drivers available drivers
    -Choose an old driver and use it.

    Restart your computer and enable the touchpad.

    -Press Windows key + X
    -Click On Settings
    -Go to Devices
    -Click Touchpad and Enable it.

    Check if the touchpad works.

    If issue persist, let's download the updated driver
    What is the exact model of your HP x360 Convertible computer?

    To check the system model proceed with these steps.
    -Press Windows key + R
    -Type msinfo32 and hit enter.
    -Look for the System Model and post it here.

    You can also check the model here to automatically detect it.

    https://support.hp.com/us-en/drivers/laptops

    I hope the information above helps. Please let me know how it goes.
    Have a wonderful day ahead and stay safe.

    Sincerely, Carlo T.

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Hi Carlo,

    Thanks for the tip.

    I followed the steps and the touchpad is back in motion.

    Thanks alot it is working fine now.

    You saved my day. Thanks again

    10+ people found this answer helpful.
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