Hello, I am having issues with my windows randomly freezing and crashing for a while now. I tried to troubleshoot for a while now and I give up haha unsure what the cause is. Are there any kind people out there that can assist me in troubleshooting :)

Reliability Monitor
Source

Windows

Summary

Hardware error

Date

‎5/‎25/‎2021 4:04 PM

Status

Not reported

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 1a1

Parameter 1: ffffa68d58526040

Parameter 2: 0

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_18363

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.18363.2.0.0.256.121

Locale ID: 1033

Source

Windows

Summary

Hardware error

Date

‎5/‎25/‎2021 4:04 PM

Status

Not reported

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 117

Parameter 1: ffffa68d6ce38460

Parameter 2: fffff80599b8bb7c

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_18363

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.18363.2.0.0.256.121

Locale ID: 1033

Memory.DMP

Not sure if this is relevant but here some info from the Dump file I got:

https://drive.google.com/file/d/1gsBpl77VxQ9VVVzbV98f1ait5kiX_ueR/view?usp=sharingEvent Viewer https://drive.google.com/file/d/18CnJWPRwxrSIGEi51vxOhLPvdE9CaBRa/view?usp=sharing

Hi Rob, just as an update. I haven't had any crashes recently!
I'll keep you posted if it does again.

Please remove all OC and the RGB while troubleshooting. Those can mask the real causes, if not them, and make good troubleshooting impossible. Get the machine stable and then add up from there.

BugCheck 116 - usually the video drover, video device, or something affect either (which could be anything).

BugCheck 116, {ffffe182933c8460, fffff80528a971e4, ffffffffc000009a, 4}

Probably caused by : nvlddmkm.sys ( nvlddmkm+d871e4 )

nvlddmkm.sys dated 5/12/2021 Nvidia video driver.

fffff805248d0000 fffff805248da000 CorsairVHidDriver.sys <-- iCUE

fffff80568510000 fffff8056851b000 nlwt.sys <-- Nord VPN

1. I would uninstall the RGB and Nord (it is causing troubles as of late).

2 You are also running Daemon Tools Lite which is also known for causing trouble. See B. above.

3. Check with Nvidia Support, their online docs, drivers, diagnostics, and ask in the forums about any known issues. You may need to try reverting back to a stable driver. Use DDU to uninstall the driver before you add any.

Display Driver Uninstaller - Free

https://www.guru3d.com/files-details/display-dr...

Keep in mind it can be other hardware or software affecting the GPU. And OC is also a possibility.

Nvidia - Drivers - Use OPTION 1 to manually enter your driver info to get most current drivers.

http://www.nvidia.com/Download/index.aspx?lang=...

Nvidia Support - check with Support as it could be a known issue

http://www.nvidia.com/page/support.html

Nvidia Forums - also check for forums as it could be a known issue and/or others likely to have it

http://forums.nvidia.com/

---

Troubleshoot blue screen errors <-- read this link

http://windows.microsoft.com/en-us/windows-10/t...

Here to help,

Rob

---

Standard Disclaimer: Those may be non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please let us know the results and if you need further assistance. Feedback definitely helps us help all.

Here are my most recent dump files

https://drive.google.com/file/d/12wcgLfYR16VBc1WaR6UC80kYuFDXRDu3/view?usp=sharing

Hi Rob,

A. Yes I am overclocking a 9700k. It's set to 4.6ghz right now and I have a kraken Z73 cooling it.
I am also overclocking my ram a tiny bit. I can have these go back to stock for a few weeks and see if the problem goes away.

B. I have ICUE and CPU-Z installed but I don't use anything to increase performance that way. I was having these issues before I installed ICUE though so I'm not sure if this was the cause.

C. Will do.

D. I've just updated my NVMe driver.

E. I've taken apart the desktop to clean a few times recently and removed all parts as I cleaned.

F. I have an aio cooling my cpu currently and overall heat is quite low in the machine from what I can tell.

I will try the other methods you've suggested if stopping my overclocking doesn't fix it.

Will reply with my new dmp files soon.

Hi KabilanThangarajah, I am Rob, an Independent Advisor not affiliated with Microsoft and a 15 time and dual award Microsoft MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

All your links lead to the same file crashdump.dml which does not help us help you. Please post the memory.dmp file or minidumps for analysis which might help.

You more than likely have a hardware issue.

To troubleshoot please use these:

A. Are you overclocking anything? If so STOP! OC can not only cause BSOD it can make troubleshooting virtually impossible.

B. Have you installed any performance or OC software such as MSI Afterburner, AMDRyzenMaster. Intel's Extreme Tuning or Performance Maximizer, or CPU-Z? Some of those and others change system settings during installation which are still in effect even when the program is not running. Even iCUE or other RGB hardware and/or software may be involved.

C. After both A. & B. reset the BIOS back to the system/motherboard maker's recommendations.

---

D. Be sure the SSD's have the latest firmware from their makers.

E. Try removing and reseating all cards, memory, and cables (both ends when possible) - actually remove and replace - do not just snug (on a PC) and clean out the dust bunnies and vents. (Of course remove ALL power prior to opening the case.) <-- Please dothis as it is the number one cause of the issues you are experiencing (by far).

F. Try adding a fan blowing on high onto the motherboard's CPU & GPU areas. The point is to increase airflow to maximize heat dissipation. <-- Please do this no matter how much cooling you have now.

====================================================

Troubleshoot blue screen errors <-- read this link

http://windows.microsoft.com/en-us/windows-10/t...

Look in C:\Windows for memory.dmp and in C:\Windows\minidump for xxxxxxxxx.dmp files.

====================================================

Memory tests do not catch all errors such as mismatched memory (possible even for sticks that appear to be identical) and when faster memory is placed in the system behind slower memory. So it is best to also swap sticks in and out to check for those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so - overnight is best. <-- best method

www.memtest.org

MemTestX86 - Test RAM With

http://www.tenforums.com/tutorials/14201-memtes...

================================================

After doing ALL the updates you can, and if the issue continues, then run Driver Verifier.

Driver Verifier can help find some BSOD issues :

Driver Verifier-- tracking down a misbehaving driver.

https://answers.microsoft.com/en-us/windows/for...

Driver Verifier - Enable and Disable in Windows 10

https://www.tenforums.com/tutorials/5470-enable...

Using Driver Verifier to identify issues with Windows drivers for advanced users

http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10

are essentially the same).

http://www.winvistaclub.com/t79.html

Using Driver Verifier

https://msdn.microsoft.com/en-us/library/window...

WINKEY + X - RUN - type in -> verifier /reset hit enter to disable

If Driver Verifier creates a minidump upload it and post the link here so we can analyze it.

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Please note that consumer-level troubleshooting software rarely specifies a particular piece of hardware so a lot of close observation is required.

PassMark Burnin Test - Free Trial - note the trial version will only run for 15 minutes and it really needs to be used for many hours. So if you use this you will need to faithfully and quickly restart it every 15 minutes.

PassMark - BurninTest - Free Trial

https://www.passmark.com/products/burnintest/

Running OCCT for Home Use (Free) and the Stress Tests may help indicate a cause.

OCCT - Free for Home use

https://www.ocbase.com/

Running Stress Tests might help indicate a cause - use ALL of these.

PC Stress Test free software for Windows 10

https://www.thewindowsclub.com/pc-stress-test-f...

Here to help,

Rob

---

Standard Disclaimer: Those may be non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please let us know the results and if you need further assistance. Feedback definitely helps us help all.