Microsoft Sharepoint constantly restarting

Question

Microsoft Sharepoint constantly restarting

Charles 41

I have found references to this issue in answers to other questions but not one of them contains the slightest useful information as they all seem to require me to log in to servers, administration sites and authentication services that I have no knowledge of and have never installed.

The only Microsoft services I know of and use (occasionally) are Word 2016, Excel 2016 and Office 365. I have never managed to figure out the difference between Office 2016 and Office 365. All I know is I can use Excel and Word locally and use my credentials to log in to some sort of portal site. And that I get billed every month, of course.

I am running Windows 7 and I am fine with that. The problem is this: over the past couple of weeks I am constantly seeing error messages popping up in the taskbar about Microsoft Sharepoint restarting. I have never installed Sharepoint. I see no services on my computer related to it. I see nothing in my startup config that could be starting this. I have never seen these messages before. They are a huge annoyance. Especially since it has taken about an hour just to figure out how to get to this forum (reconfiguring an ancient hotmail account because it won't let me log in with my onmicrosoft account, reauthenticating, changing password, agreeing to privacy statements, etc etc etc, just to post this question.

I have never used or installed Sharepoint. I have no plans to. I don't even know what it does and I am not interested in finding out. I just want it OFF my bleeping computer. And I see no way of arriving at that point.

Would be very grateful if anyone could provide any assistance

Thanks
Charles

Emily Du-MSFT 51,851 Reputation points Microsoft External Staff

2021-10-25T08:43:01.173+00:00

@Charles

Could you provide the screenshot of error message?

And please go to control panel to check whether SharePoint is installed in the computer.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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Charles 41 Reputation points

2021-10-25T12:48:31.223+00:00

Thank you for the reply.

I can't provide a screenshot unfortunately. It is just a small box that reads "Microsoft Sharepoint is restarting ..." but it disappears before I can click on it.

And no, it is not installed. OneDrive is installed and so is Microsoft Teams; I don't know if those are related to the issue

Thanks
Dylan Policheri 1 Reputation point

2021-10-25T17:25:33.293+00:00

Thanks for posting this question Charles, helped me out, I have the same issue on Windows 7 Professional, and see that OneDrive is installed on my system 10/21/21 which I have no recollection of installing. Same situation, no one else would be installing on my machine, no computer domain (just WORKGROUP), etc.

This issue is happening to me even without Office 365 or Microsoft Teams as I have not installed those, so maybe it is more related to Microsoft Office Professional Plus 2016. Though I think I did have a 365 subscription linked which has since been cancelled and expired recently through an onmicrosoft business account. Though my copy of Office 2016 I recall getting through an old jobs HUP.

I managed to snag a screenshot of the error pop-up

Support, do I need to unlink these connected services shown in the screen shot before I uninstall OneDrive?
simon f 1 Reputation point

2021-10-26T11:12:02.277+00:00

Hi Charles

I have an identical issue, which also started a day or so ago. I have nothing to add to your post - it's written exactly as I would have done had I got here first!

Strange, and probably not coincidental that they appeared at the same time.

I'm going to disinstall OneDrive (like you, I have no use for it as far as I know) and seeing what happens.

Cheers

Simon.
Serge Devillez 1 Reputation point

2021-10-27T10:15:46.247+00:00

Hello,

Just a small post to inform that one of ours users also has the exact same problem (Windows 7, no Sharepoint, onedrive present but not used).

Here is the screenshot to confirm it :
Ryan George 1 Reputation point

2021-10-28T19:44:12.943+00:00

Yes, I have this exact same issue that started a few days ago. Same pop-up that occurs every few minutes. I've also noticed that it prevents my screen saver from engaging...
Even with all office/onedrive/teams programs closed it still happens.

Relevant info installed?
Windows 7 Pro SP1
Office 365 Pro Plus
OneDrive
Teams
Phil 1 Reputation point

2021-10-28T22:05:18.737+00:00

Same issue with one of our users. Started maybe 5 or 6 days ago. Office 365 used with locally installed apps, OneDrive present but never used, SharePoint never used. Win7.
Nicole Pratt 1 Reputation point

2021-10-29T00:45:09.71+00:00

I'm having this exact same issue.

The pop up "Microsoft Sharepoint is restarting" has been happening every few minutes since Monday (5 days).

It's very disruptive as the computer freezes everytime before the message pops up.

Please help fix this. I use Microsoft outlook, teams & other products as part of work.
L Haynes 1 Reputation point

2021-10-29T04:48:44.727+00:00

I work from home and use a laptop as a portal to access my computer at the home office. I have a way that I can access my emails incase the home office is "down" for some reason. I was getting the error message as well, but after reading the below issues/comments; I noticed that my work email was closed (I use office 365 for this function). I opened that email and have left it running for at least 5 minutes now and the "sharepoint is restarting" error has not come back up. I guess what I am saying is leave your office 365! (whatever function it is you use that for) running and the other goes away... temporary fix??? not sure..... Sorry for the bad photo, my phone needs to be replaced.....
Gabriel Wellons 1 Reputation point

2021-11-01T18:38:54.69+00:00

I have this exact same problem on my Windows 7 computer that just started a couple of weeks ago. I deleted the SharePoint folder in the OneDrive, but now I get a different error every day saying that the file could not be found.

2 answers

Your answer

Emily Du-MSFT 51,851 Reputation points Microsoft External Staff

2021-10-25T08:43:01.173+00:00

@Charles

Could you provide the screenshot of error message?

And please go to control panel to check whether SharePoint is installed in the computer.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Charles 41 Reputation points

2021-10-25T12:48:31.223+00:00

Thank you for the reply.

I can't provide a screenshot unfortunately. It is just a small box that reads "Microsoft Sharepoint is restarting ..." but it disappears before I can click on it.

And no, it is not installed. OneDrive is installed and so is Microsoft Teams; I don't know if those are related to the issue

Thanks
Dylan Policheri 1 Reputation point

2021-10-25T17:25:33.293+00:00

Thanks for posting this question Charles, helped me out, I have the same issue on Windows 7 Professional, and see that OneDrive is installed on my system 10/21/21 which I have no recollection of installing. Same situation, no one else would be installing on my machine, no computer domain (just WORKGROUP), etc.

This issue is happening to me even without Office 365 or Microsoft Teams as I have not installed those, so maybe it is more related to Microsoft Office Professional Plus 2016. Though I think I did have a 365 subscription linked which has since been cancelled and expired recently through an onmicrosoft business account. Though my copy of Office 2016 I recall getting through an old jobs HUP.

I managed to snag a screenshot of the error pop-up

Support, do I need to unlink these connected services shown in the screen shot before I uninstall OneDrive?
simon f 1 Reputation point

2021-10-26T11:12:02.277+00:00

Hi Charles

I have an identical issue, which also started a day or so ago. I have nothing to add to your post - it's written exactly as I would have done had I got here first!

Strange, and probably not coincidental that they appeared at the same time.

I'm going to disinstall OneDrive (like you, I have no use for it as far as I know) and seeing what happens.

Cheers

Simon.
Serge Devillez 1 Reputation point

2021-10-27T10:15:46.247+00:00

Hello,

Just a small post to inform that one of ours users also has the exact same problem (Windows 7, no Sharepoint, onedrive present but not used).

Here is the screenshot to confirm it :
Ryan George 1 Reputation point

2021-10-28T19:44:12.943+00:00

Yes, I have this exact same issue that started a few days ago. Same pop-up that occurs every few minutes. I've also noticed that it prevents my screen saver from engaging...
Even with all office/onedrive/teams programs closed it still happens.

Relevant info installed?
Windows 7 Pro SP1
Office 365 Pro Plus
OneDrive
Teams
Phil 1 Reputation point

2021-10-28T22:05:18.737+00:00

Same issue with one of our users. Started maybe 5 or 6 days ago. Office 365 used with locally installed apps, OneDrive present but never used, SharePoint never used. Win7.
Nicole Pratt 1 Reputation point

2021-10-29T00:45:09.71+00:00

I'm having this exact same issue.

The pop up "Microsoft Sharepoint is restarting" has been happening every few minutes since Monday (5 days).

It's very disruptive as the computer freezes everytime before the message pops up.

Please help fix this. I use Microsoft outlook, teams & other products as part of work.
L Haynes 1 Reputation point

2021-10-29T04:48:44.727+00:00

I work from home and use a laptop as a portal to access my computer at the home office. I have a way that I can access my emails incase the home office is "down" for some reason. I was getting the error message as well, but after reading the below issues/comments; I noticed that my work email was closed (I use office 365 for this function). I opened that email and have left it running for at least 5 minutes now and the "sharepoint is restarting" error has not come back up. I guess what I am saying is leave your office 365! (whatever function it is you use that for) running and the other goes away... temporary fix??? not sure..... Sorry for the bad photo, my phone needs to be replaced.....
Gabriel Wellons 1 Reputation point

2021-11-01T18:38:54.69+00:00

I have this exact same problem on my Windows 7 computer that just started a couple of weeks ago. I deleted the SharePoint folder in the OneDrive, but now I get a different error every day saying that the file could not be found.

Answer 1

VinceIT 16

A few of the users in our domain have the same issue starting from a few days ago. I did the below two things and the message never came back:

1) Go to Outlook > Preferences > Add-ins, choose 'COM Add-ins' next to the 'Run' button, and then click on the 'Run' button. In the 'COM Add-ins' dialog box, uncheck 'Microsoft SharePoint Server Colleague Import Add-in' and click on the 'Yes' button.
2) Uninstall OneDrive from 'Programs and Features'.

I hope these help, thanks.

Phil 1 Reputation point

2021-10-29T13:30:25.73+00:00

I'll check this out on Monday morning, thanks a bunch!
Emily Du-MSFT 51,851 Reputation points Microsoft External Staff

2021-11-01T09:00:46.977+00:00

@Charles @Dylan Policheri @simon f @Serge Devillez @Ryan George @Phil @Nicole Pratt @L Haynes

You can try to use the solution provided by VinceIT-6501 to solve the issue.
Martinez, Vincent 1 Reputation point

2021-11-01T17:16:49.007+00:00

What if we need onedrive?
VinceIT 16 Reputation points

2021-11-02T01:38:04.187+00:00

I believe either 1) or 2) did the work, but I'm not sure as I did both of them anyway.
If OneDrive is still needed, perhaps only doing 1) would be sufficient - appreciate if anyone can try that out and share the result :)
Dylan Policheri 1 Reputation point

2021-11-02T15:44:53.273+00:00

Are those steps for Office 365? I didn't quite see those terms on Office 2016.

So far I've disabled Office Updates and unchecked Optional Connected Experiences under Account Privacy/Manage Settings which did not fix it. I then signed out from the account since it's expired anyway, popup still returned.

Finally I uninstalled the recently installed OneDrive under Program Files. It might be gone for now.

Answer 2

Sreeju Nair 12,666

Based on the description you provide, the popup must be coming from OneDrive.

Refer some related links

https://techcommunity.microsoft.com/t5/onedrive-for-business/onedrive-popup-annoying-error-message-every-a-few-minutes/m-p/2829341

https://support.microsoft.com/en-us/office/fix-sharepoint-online-sync-problems-aaa2d172-8d45-4e94-9c04-5364d04ca2f4

Charles 41 Reputation points

2021-10-25T12:56:28.99+00:00

Thank you for the reply.

I saw both of those before posting this.

As for the first: I have no community URL for Sharepoint. As I said, I have never used or installed it and I don't know what it is. And I should know if there was a community URL; there is no other administrator or installer for any of these systems, other than myself. In any case, the poster indicated that the problem had disappeared but then returned.

As for the second of those, again I am stuck at square one:

Check that you can access your SharePoint>

Sign in to Office 365 with your work or school account.

Browse to your SharePoint in Microsoft 365 location.

Select the Document folder or Library that you are trying to sync.

I do not have a Sharepoint and there is nothing I am trying to sync; nor, to my knowledge, has there ever been.

Thanks; any additional suggestions would be appreciated. Would it help to uninstall OneDrive ? I have no use for it in any case.

Charles
Jean Cronje 76 Reputation points

2021-10-25T13:29:34.03+00:00

Hi Charles,

Sharepoint uses Onedrive to sync files from sharepoint.

If you do not save files to Onedrive or use sharepoint, I would recommend uninstalling Onedrive or just disabling it at startup in task manager.

This should stop that popup.

Jean

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Microsoft Sharepoint constantly restarting

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