Streaming video stuttering

Hello, my name is Claudeir, a user and independent consultant, it is very important to me that all your questions are answered and that you have a positive experience.

-You are a smart user and have tried great procedures, congratulations!

We will do our best to resolve it.

About your question number 11.

Of course, if an update is available in the BIOS, it is possible that it will resolve the issue after the update.

If a BIOS update is available and after updating, it still doesn’t solve the problem, follow some steps to find out why it happens:

-Clean boot:

Clean boot is used to determine whether a background program is interfering with the system or optimizing system loading.

For clean boot follow the steps below:

On the Desktop, simultaneously press the Windows + R keys to open Run;

In the Run menu, type the command msconfig and click OK to open the System Configuration;

On the Services tab, check the option Hide all Microsoft services and Click Disable All;

Click Apply and OK;

Restart the computer.

NOTE: This procedure disables all third-party services and programs. You can later, if the problem is solved in this way, selectively enable the programs and services that will start with Windows, instead of keeping all disabled. If the problem returns after activating the startup of a specific service or program, the problem is exactly in the startup of this software and it is recommended to remove it.

-New user account.

Your user profile is a set of settings that make your computer look and function the way you want it to. It contains your desktop background settings, screen savers, pointer preferences, sound settings and other features. Due to this variety of personal settings and changes caused by other programs it can cause the corruption of your user profile and the malfunction in the use of the system therefore the need for a new profile.

On the Desktop, simultaneously press the Windows + R keys to open Run;

In Run, type control userpasswords2 and click OK; (There is a space after the control)

In the Add tab, and Sign in without a Microsoft account (not recommended).

Click to create a local Account.

Enter a username and password, add a password hint and click Next and then Finish.

In the Users tab select the name of the new user click Properties;

In the Group Membership tab, check the Administrator option, click Apply and OK;

Restart the computer and access the new user account and see the behavior.

If you solve the problem, you can transfer the data to the new user:

In the administrator user you created, press the Windows + R keys, type: %systemdrive%\users (in English and without spaces)

and click OK. Check the folder of your previous user and click the left mouse button, it may take a while to process the data, in a few minutes access to your files will be released, select the folders you want to move, to copy press them (CTRL + C), to cut them press (CTRL + X) and to paste press (CTRL + V) on your new user.

After migrating your data, delete your previous user: Press the Windows + R keys, type netplwiz and click OK. Select your previous user and click Remove.

-Check with Windows Defender:

Uninstall any third-party anti-malware, many antivirus have their own removal tool. Visit the Installed Software website for more information. Your system will not be left unprotected because Windows has its own security system that automatically enables it as soon as you restart your computer.

leave only Windows Defender, then Windows + i, update and security, Windows security, open Windows security, protection against viruses and threats, scan options, check and do a full scan, then check and do an offline scan.

If the answer helped in any way, consider leaving your opinion, marking it as answered or leaving more details, so that we can continue the service, this is very important for us.

Sincerely,

Claudeir