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system is freezing at now installling cisco eap-fast

Anonymous
2021-05-10T08:46:36+00:00

i want to know if my system freezes at this very point how do i proceed because i tried installing it at least 10 times ..... i am facing the same issues .

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-05-10T16:01:23+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I understand that you’re facing issues when installing Cisco epo-fast on your PC. I will certainly try my best to assist you with the issue.

    For further clarity on the issue, please respond to the questions below:

    1. Which build version of Windows 10 are you using currently?
    2. Are you aware of any changes made to the PC prior to which you weren’t facing this issue?

    Refer the article Which version of Windows operating system am I running?

    Meanwhile, I would suggest you to try booting the PC in Clean Boot and see if the PC freezes when installing. Refer the article How to perform a clean boot in Windows

    Performing a clean boot will start the computer with minimal set of drivers and programs, to determine whether a background program is causing the issue. Some of the Startup programs will not load after performing a clean boot on the computer. However, that functionality will return when you reset the computer to start normally after finishing the troubleshooting.

    If the PC doesn’t freeze after performing Clean Boot, then please refer the section How to determine what is causing the problem after you do a clean bootto identify the root cause of the issue.

    Note: Please refer the sectionReset the computer to start normally after clean boot troubleshootingto boot the computer in to normal mode after troubleshooting

    Let us know if you need any further assistance, we will be glad to assist you.

    Regards,

    Prakhar Khare

    Microsoft Community – Moderator

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