Ethernet Drops Connection When Downloading Large Files

Good Day Graham_Chapman,

My name is Carlo, I'm an Independent Advisor and community member like you.

I am also using Windows 10 pc. Let us work together to sort this out.

Here's the steps you can try.

-Press Windows key + X

-Go to Device Manager

-Expand the Network Adapters

-Look for the Ethernet driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

Reset Network Settings

Open Settings.

Click on Network & Internet.

Click on Status.

Under the "Change your network settings" section, click the Network reset option.

Click the Reset now button.

Click the Yes button.

-Click Start, type CMD and run as administrator

-Copy and paste each of the commands below and hit enter.

netsh int ip reset

netsh advfirewall reset

netsh winsock reset

ipconfig / flushdns

ipconfig / release

ipconfig / renew

Once you entered all those commands restart your computer and observe the connection.

If issue persist, let's download the updated driver

What is the exact model of your computer?

To check the system model proceed with these steps.

-Press Windows key + R

-Type msinfo32 and hit enter.

-Look for the System Model and post it here.

If you are using a custom built pc look for Baseboard version and Baseboard product and post it here.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Good Day Graham_Chapman,

I appreciate your time getting back to this thread, I am so glad to know that it worked If you need assistance in the future feel free to reach us anytime here in the community, I will be more than happy to help.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Thank you Carlo, As I have already done the last steps in isolation, I think the network reset and combination of that may have seemed to fix my issue. Because I just tested with downloading a few large games and the internet didn't drop once.

That did not fix the issue.

After following your steps and restarting the pc. I began testing the download, it worked for a few minutes but inevitably dropped as has been the case.

The troubleshooter has this information:

"Ethernet" doesn't have a valid IP configuration

The default gateway is not available

Hi and thanks for reaching out. My name is Bernard an Independent Advisor and a Windows fan like you. I'll be happy to help you out today.

I actually have same issue as before and by following the steps provided below fixed my issue, I hope this works for you as well

I know some methods are already done, but it it better if you follow this step by step:

First method is to reset the Windows update components using the powershell command below.

This method will reset the Software distribution folder where the temporary file of update is saved, and re register internet connect as well.

Open Powershell with Admin or CMD with Admin (Press Windows key + X then click Windows Powershell(Admin))

Copy each line of command to Powershell then press enter (one line at a time)

net stop bits

net stop wuauserv

net stop appidsvc

net stop cryptsvc

Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\*.*"

rmdir %systemroot%\SoftwareDistribution /S /Q

rmdir %systemroot%\system32\catroot2 /S /Q

regsvr32.exe /s atl.dll

regsvr32.exe /s urlmon.dll

regsvr32.exe /s mshtml.dll

netsh winsock reset

netsh winsock reset proxy

net start bits

net start wuauserv

net start appidsvc

net start cryptsvc

Restart the device and check it again just ignore any error in command line if you encounter.

Let me know how does it goes and I hope that helps.

Bernard

Independent Advisor