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Monitor shuts down randomly when I load up a game

Anonymous
2021-06-15T03:26:38+00:00

Hi! I have recently bought a whole new gaming computer as well as a new monitor.

All my drivers are up to date, and I just recently bought GTA V for my computer today. I loaded up the game, and not even 5 minutes later the monitor shut off randomly and the game froze. The only way to fix it was completely turning it off and on (using the power button). I checked the events log and I get a warning

"The machine-default permission settings do not grant Local Activation permission for the COM Server application with

CLSID {C2F03A33-21F5-47FA-B4BB-156362A2F239}

and

APPID {316CDED5-E4AE-4B15-9113-7055D84DCC97}

I am not computer savvy, I have checked my drivers, and looked online for help, and I am just all-around confused. I know my computer can run it. I have the RTX 3060, AMD Ryzen 5 5600X (3.70 GHz), and probably better than what needs to run this game. I am confused an any help would be appreciated :)

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2021-06-15T18:27:45+00:00

    HD, have you also updated your sound and all other drivers, from the PC or motherboard maker's Support Downloads webpage for your exact model. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu.

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  2. Anonymous
    2021-06-15T18:23:27+00:00

    Hi Greg! Thank you so much for the info (I am HD, changed my name).

    It looks like I had failed to mention that my computer gets super loud before the initial monitor shut down. I am not sure if that would mean anything but I thought that I would at least mention that. It doesn't matter if I am playing the game or not, it just randomly starts getting loud, and then the whole monitor shuts down and says no signal.

    I am desperate because not only do I use it for gaming, but I also use it for updating my resume, and schoolwork, and a whole bunch of things. I appreciate the feedback and I will definitely do the things you recommended!

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  3. Anonymous
    2021-06-15T04:14:38+00:00

    Hi HD. I'm Greg, an Independent Advisor.

    Do you have another monitor to try to confirm this is caused by the monitor.

    See fixes for monitor shutting off randomly:

    https://www.bleepingcomputer.com/forums/t/61367...

    https://www.quora.com/Why-does-my-monitor-rando...

    Let's take a look at all places where Windows can suspend to try to find the culprit:

    1. Check closely your Display, Sleep and Hibernate settings in Power Options following this guide: https://www.tenforums.com/tutorials/2843-change...
    2. Display timeout has been moved to Settings > System > Power & Sleep > Additional Power Settings, on active Power Plan choose Change Plan Settings then adjust Display timeout.

    While there check also Advanced plan settings > Sleep > Allow Wake Timers > under Battery & Plug In options set to Enable, Apply, Save.

    1. If your Power Options settings are set correctly then the next suspect is the screensaver which is mysteriously setting a 1 minute timeout to blank Screensaver when some Themes are chosen. Check that now at Settings > Personalization > Lock Screen > Screen Saver Settings.
    2. This could also pertain to an issue of Unattended Sleep Timeout setting in Registry. See the Marked Answer here for what has worked for others: https://answers.microsoft.com/en-us/windows/for...

    Whenever modifying the registry, first set a System Restore point: http://home.bt.com/tech-gadgets/computing/how-t...

    1. If System Unattended Sleep timeout is not present here's now to access it: https://www.tenforums.com/tutorials/72133-add-s...
    2. More troubleshooting when PC keeps shutting down:

    https://www.tenforums.com/general-support/66513...

    https://www.computerhope.com/issues/ch000689.htm

    https://superuser.com/questions/1019043/windows...

    1. If you suspect overheating which can shut down the PC, then install CoreTemp to monitor temps from System Tray:

    https://www.thewindowsclub.com/core-temp-monito...

    https://www.pcworld.com/article/2365089/compute...

    1. Since sleep is overwhelmingly controlled by the Display driver, Update the Display driver from the PC or Display adapter maker's Support Downloads web page for your exact model number, HP Serial Number or Dell Service Tag - from the sticker on the PC.

    While there check also for newer chipset, BIOS/UEFI firmware (very important), network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu.

    if this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the Intel driver update Utility here: http://www.intel.com/content/www/us/en/support/...

    or the Nvidia Update utility here: http://www.nvidia.com/Download/Scan.aspx?lang=e...

    or the AMD autodect utility here: http://support.amd.com/us/gpudownload/windows/P...

    For Display issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver.

    You can also try older drivers in Device Manager > Display device > Driver tab > Update Driver > Browse > Let Me Pick.

    Then you will know you've tried everything in addition to Windows Update drivers.

    1. Check over these other working Sleep solutions which may also be involved:

    http://www.makeuseof.com/tag/fix-windows-10-sle...

    1. If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Update History, then uninstall them from the link there, and immediately check for these again and hide with the Hide Updates tool explained here: https://www.howtogeek.com/223864/how-to-uninsta...

    You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: https://www.windowscentral.com/how-use-system-r...

    1. If this was caused by a Version Update then for 10 days you can roll it back in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool which is explained more here:

    https://www.howtogeek.com/223864/how-to-uninsta....

    1. If no power setting is causing this then go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

    Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

    1. If nothing else works then do a Repair Install, by installing Media Creation Tool and then choosing to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, and is also the most stable method to advance to the latest version. http://windows.microsoft.com/en-us/windows-10/m...
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