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Missing sound

Anonymous
2021-05-25T12:12:35+00:00

A few days ago my laptop stopped playing sound. It plays sounds only when I plug in headphones / speakers.

When troubleshooting it says:

what should I do?

About my pc:

Processor AMD Ryzen 5 4600H with Radeon Graphics 3.00 GHz

Installed RAM 32,0 GB (31,4 GB usable)

Device ID 5B8F7039-7F92-4E35-81F0-D1C8FB2FD40E

Product ID 00330-81498-67129-AA027

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Edition Windows 10 Pro

Version 20H2

Installed on ‎19.‎11.‎2020 ‎г.

OS build 19042.985

Experience Windows Feature Experience Pack 120.2212.2020.0

I tried restarting, plugging/unplugging headphones etc.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

John DeV 165.2K Reputation points Independent Advisor
2021-05-25T13:15:27+00:00

Hello Vivianne5,

Thank you for updating me with that information. I apologize that this did not resolve the issue.

Please try the additional methods below.

**Press Start then search Device Manager

Expand the Sound, video and game controllers

Find the Realtek Audio driver

Right click it and select Update

Click "Browse my computer for driver software"

Select "Let me pick from a list of available drivers on my computer"

Make sure to put a check mark "Show compatible hardware"

Select an older driver from the list

Click Next then Restart your computer

If this does not work, please try the method below.

Press Start then search Device Manager

Expand the Sound, video and game controllers

Find the Realtek Audio driver

Right click it and select Uninstall device

After that, download and install the latest driver for your device using the link below.

https://dlcdnets.asus.com/pub/ASUS/GamingNB/Dri...

Restart your computer

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

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  1. John DeV 165.2K Reputation points Independent Advisor
    2021-05-25T13:47:18+00:00

    Hello Vivianne5,

    Great, I am happy that worked. If you do not have any concerns, feel free to mark only the response that helped you as most helpful and have a moment to rate my support I would appreciate it. This will help other people who are facing the same problem.

    You're most welcome. Stay safe and have a great day!

    Kind regards,

    John DeV

    Independent Advisor

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  2. Anonymous
    2021-05-25T13:46:23+00:00

    Thank you so much! Selecting an older driver from the list has resolved the issue!

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  3. Anonymous
    2021-05-25T13:08:54+00:00

    Hello John and thank you!

    I've tried all of the things in the article, but nothing happened.

    Whenever I try to set the volume up on "Master volume" it won't allow me. It stays on 0.

    When troubleshooting, Windows can't detect my Realtek(R) Audio device. I believe this problem occurred after my latest software update. I think it's a driver problem. I had a lot of driver problems in the past (previously with the microphone). When auto-searching for driver updates, it says I have the latest one for audio.

    System Manufacturer ASUSTeK COMPUTER INC.

    System Model ASUS TUF Gaming A15 FA506II_FA506II

    List of audio drivers that I have on:

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  4. John DeV 165.2K Reputation points Independent Advisor
    2021-05-25T12:46:39+00:00

    Hello Vivianne5,

    I'm John an Independent Advisor and a Windows user like you. I'll be happy to assist you today.

    Please follow the suggested methods at the link below until the issue is resolved.

    https://support.microsoft.com/en-us/windows/fix...

    If this does not work, What is the make and model of your device?

    Press Start then search System Information

    Find System Manufacturer and Model

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

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