Hi, I'm Benedict, an Independent Advisor. I'm here to help you.
Is there an error message when you perform those actions you mentioned above? If so, please give us the details or send a screenshot.
Initially, try running Check Disk Utility to check and fix problems with your drive (it is best to run this scan with all your drives including system drive C:)
- Open Start Menu
- Type cmd, right-click on the Command Prompt and select Run as Administrator
- In the Command Prompt, Type the command: chkdsk C: /f /r /x
The parameters for this command:
C: the drive you want to check (change it to the drive you are having problems with)
/f option will fix errors on the disk.
/r option will locate for bad sectors and recovery any readable information
/x option will force the volume you’re about to check to be dismounted before the utility begins a scan.
- The scan would take several minutes or hours so please be patient. If it is a system drive, type Y to run the scan at your PC’s next restart, then exit Command Prompt and restart your computer.
Please see if that helps.
Regards,
Benedict P.