Share via

Canon Printer won't connect over wifi after Windows upgrade

Anonymous
2021-06-25T22:11:07+00:00

I have a Canon MX922 printer and it's set to work over WiFi. It prints from our phones and other computers, except for this one. I've uninstalled it, including ports and spooler and reinstalled it using the Canon MP driver (dated 2016) and it will scan documents, but, it won't print documents. If I try to print a test page then I get error :

Operation could not be completed (error 0X000007d1). The specified driver is invalid.

Any suggestions, short of reinstalling Windows?

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

24 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-06-26T13:32:23+00:00

    "It just irks me that a decent little printer becomes doomed to planned obsolescence."

    Lesson: Don't spend more than you need to on tech, because it will go out of date quickly. 😪

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2021-06-26T06:25:19+00:00

    The Canon update that you suggested seemed to work and I restarted the computer after installing it.  When I tried to print a test page I got the same "the driver is invalid" error.  When I look at the Hardware properties, I get:

    "Currently, this hardware device is not connected to the computer. (Code 45)

    To fix this problem, reconnect this hardware device to the computer."

    This would seem to suggest a WIFI router issue, but, I'm still able to print from me phone and other computers on our network.

    I'm using:

    Edition: Windows 10 Home

    Version: 21H1

    OS build: 19043.1081

    Experience?: 120.2212.3530.0

    I haven't looked up Code 45, but. I will tomorrow.  In the meantime, I appreciate any other suggestions that you have.

    Thanks,

    • Brian

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2021-06-25T22:55:43+00:00

    So, they still support the scanner driver, but, not the printer driver? I simply updated to the latest version within WinX for whatever bug fixes and such were available. I love how these companies work to ensure that worked yesterday suddenly doesn’t work today. Thanks.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2021-06-25T22:25:41+00:00

    Canon stopped supporting your printer after Windows 8. Moreover, your printer was supported as far back as Windows XP SP3. When a manufacturer stops updating their printers, particularly printers that are very old, it's only a matter of time before those printers stop working properly with new versions of Windows.

    There's nothing that Microsoft can do about that - they can't force Canon to keep updating their printers - and there's little that you can do, but here it is:

    Reinstall your printer from scratch, using the most recent software on Canon's website, which you can find here on Canon's website.

    Canon won't help you any further, since they dropped support for your printer years ago, but you can still use the official Canon printer community forum to ask other Canon printer users if and how they solved the same problem.

    Ideally, you're looking for a solution, rather than something that will merely make the problem go away for a while. But eventually, you're going to be buying a new printer.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2021-06-25T23:30:11+00:00

    Hi, my name is Claudeir, user and independent consultant, welcome to the community! It will be a pleasure to help!

    -I understand you, and I know how frustrating it can be when something doesn't work the way it should:

    Install the latest 2020 manufacturer's optional driver in Software, also install the latest 2020:

    https://www.usa.canon.com/internet/portal/us/ho...

    (Note: This is not a Microsoft site. The page appears to be providing accurate and reliable information. Watch out for ads on the site that may advertise products often classified as PUP (Potentially Unwanted Products.) Thoroughly research any product advertised on the site before you decide to download and install it.)

    Also keep Windows up to date, Windows+i, update and security, check for updates.

    Is it a laptop? Which model and brand? you may have an update available for the wireless driver.

    If the answer helped in any way, please consider leaving your opinion, marking it as answered or leaving more details so that we can continue the service, this is very important to us.

    Sincerely,

    Claudeir

    Was this answer helpful?

    0 comments