Hello, how are you?
Welcome to the Microsoft Community!
My name is Paloma B., I'm an independent advisor, I'm here to help you in the best possible way.
I understand that you can't access the share, I'm sorry to hear about this issue.
Please perform the procedures below and please check if the problem persists.
- The first step is to open the Windows Control Panel.
- Then, click on Programs and then on Enable or disable Windows features.
- In the new window that will open, we will search and check the Support feature for SMB 1.0/CIFS File Sharing.
- At the end, click OK.
- Windows will search and retrieve all necessary files
- To finish, it is necessary to restart the computer.
I await news.
If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help other users.
We will always be available for whatever you need!