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My computer keeps crashing. I have tried many of the suggested fixes. It still keeps crashing. Is there anything else I can do?

Anonymous
2021-06-12T22:56:03+00:00

I am not writing this for the second time. The first time I tried to write this post it crashed mid-me writing it. I found that kind of humorous. Anyways, based on the windows reliability reports the crashes started happening on 5/30. Since then I have had approximately 22 crashes. The crashes happen at random. I can identify no particular series of events that cause it to happen. It happens independently if I am on my PC, if I am running many apps, if I have a game open, or anything else. It just randomly happens.

I will use my knowledge, the apps and features tab, and the windows update history tab to list everything I can think of that changed on 5/30.

  1. Apps and Features: I installed MSI Afterburner (I was trying to get performance heading so I downloaded it, then deleted the other install of it)
  2. Apps and Features: It says something about "Microsoft OneDrive", I do not know what this is about
  3. Update History: I got the feature update 21H1
  4. Update History: I got the security update KB2267602 Version: 1.339.1702.0
  5. I think this was the day I unplugged my PC and went out to dust it out. This involved taking off the side panel and just blowing air in it. I am not sure if it was exactly this date though.

Whenever I say crashes I am referring to a windows bluscreen. Everything stops, then the screen turns blue and I get white text saying "Your device ran into a problem..." It then goes through sending some error info as a percentage, then it restarts.

I have had the bluescreens say a few different things. I cannot remember what the earlier ones were, but I think I remember them as being different a lot. Recently I have been getting them saying "System_Service_Exception" and most recently during writing the other post it said "Critical_Process_Died".

I have looked into these and followed a variety of guides on how to fix it. These are the items that I have tried:

  1. I have run multiple SFC scans during multiple attempts at fixing it.
  2. I have run the windows memory diagnostic and it came up as everything was working
  3. I have run multiple CHKDSK (check disk) scans
  4. I have gone through everything in my system and done the windows automatic scan for drivers.

From my research, Most people say the issue is probably something related to drivers, but I didn't install anything on that date. Now, on 6/9 I did delete my graphics card drivers and reinstalled them. I have an RX 580 and the Radeon driver software wasn't showing me some features and the fix was to reinstall it. This happened after 5/30 though so I do not know why it would cause stuff to happen differently. Maybe I had another reason for bluescreening and this just causes it now or something?

There are a few things left I can do/try.

  1. I have read that I can do a clean boot which would only use minimal drivers, but this seems like it wouldn't help much. The crashes randomly happen so if I were to boot, I would just have to wait for a long time and then guess that either it fixed it or the crash just hasn't happened yet. Also, again I do not know if the issue is drivers because I don't remember anything changing since then.
  2. I read a post that said someone downloaded Bluescreen viewer and he said he found the drivers that are causing the issues. I would have to look up how to do that, but I could probably do that.
  3. I could try doing a fresh install of windows. This is what I am trying to avoid, but if I have to I will. If it does come to this I will probably upgrade my main drive while I am at it so it is not like it's a really big inconvenience. Also, I could use the drive cleanup and I don't really have anything important on here. I play games on my pc and do my school-type work from Microsoft cloud stuff like OneDrive and Word.

I like to say I know a little bit about computers. I did build the computer myself (roughly 2.5 years ago). I have helped some friends troubleshoot their computers and I have built some for friends too. I will try to understand and read any replies. Thank you all in advance, if there is any more information you need that I could give, please let me know!

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2021-06-15T18:21:33+00:00

    Sorry for the delayed response.

    WdFilter.sys and mshidkmdf.sys are both system file so it means something else drove them into fault. Anyway, Since the file involved are System file drivers. I recommend that you perform a repair/in-place upgrade to repair the PC.

    Follow the instructions below.

    A. Downloading the Windows 10 ISO file.

    1. Download the tool (https://go.microsoft.com/fwlink/?LinkId=691209), and select Run. You need to be an administrator to run this tool.
    2. If you agree to the license terms, select Accept.
    3. On the What do you want to do? page, select Create installation media for another PC and then select Next.
    4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. (Select the same as the currently installed system on your PC)
    5. In "Select which media you want to use", Select ISO file then click Next.
    6. Select the download location then click Save.
    7. Windows 10 ISO file will be downloaded,

    B. Repair Upgrade installation.

    1. Right-click Windows 10 ISO file and click Mount.
    2. Open/run the Setup.exe.
    3. The preparation starts
    4. To get important updates, select Download and install updates. (Wait while checking for updates).
    5. Accept the terms of the license agreement
    6. The installation is ready to be applied, verify the information and ensure that "Keep personal files and applications is checked".
    7. Click on Install to start the upgrade.

    I hope this helps. Feel free to ask back any questions and keep me posted.

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  2. Anonymous
    2021-06-16T01:47:38+00:00

    Yes, I think it better if you will clean install Windows.

    If you decide to do it, you can follow the guide from the link below.

    https://answers.microsoft.com/en-us/insider/for...

    Please keep me posted.

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  3. Anonymous
    2021-06-14T17:25:11+00:00

    I use WinDBg preview.

    Just open the minidump file with the WinDBg, wait for it to load then click Analyze >> then check the "MODULE_NAME: and IMAGE_NAME: ". Search the internet to identify the driver/file(IMAGE_NAME:) involved. For example: rt640x64.sys is the Realtek PCle Ethernet Controller Driver.

    Then you can do the methods like updating and reinstalling the involved driver.

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  4. Anonymous
    2021-06-13T21:12:46+00:00

    Sorry for the delayed response.

    One of the minidump files indicates "rtf64x64.sys ". This file is Realtek PCle Ethernet Controller Driver.

    Please try the following.

    1. Install the latest Windows updates.
    2. Update or Rollback the Realtek PCle Ethernet Controller Driver in the Device Manager.

    Open Device Manager >> click Network Adapters >> right- click your Realtek PCle Ethernet Controller Driver >> click Update Driver.

    If the system says that you have the latest driver installed. Try to Roll back the driver. Right-click your Realtek PCle Ethernet Controller Driver >> click Properties >> click Driver tab >> click Roll back driver.

    1. Uninstall the currently installed Realtek PCle Ethernet Controller Driver then download and install the available driver from the PC manufacturer's/Realtek website.
    2. Run Windows troubleshooter.

    Open Settings >> Update and Security >. Troubleshoot >> click Network Adapter >> click Run the troubleshooter.

    I hope this helps. Feel free to ask back any questions and keep me posted.

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  5. Anonymous
    2021-06-12T23:29:41+00:00

    Hi KealanFrost,

    I'm Paul, an Independent Advisor. I hope I can help you with your concern.

    Please upload the minidump files Windows created when you encountered BSOD. It will help us determine what caused the PC to crash.

    1. Open Windows File Explorer
    2. Go to C:\Windows\Minidump
    3. Zip those files
    4. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.).
    5. Then share the link here.

    Thanks.

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