Share via

Microsoft Store Login

Anonymous
2021-06-03T13:20:56+00:00

Hello for some reason I cannot log in to the Microsoft Store app. I can open it however clicking on the sign-in button does nothing and clicking on the ADD SCHOOL OR WORK ACCOUNT button closes the store.

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

3 answers

Sort by: Most helpful
  1. Anonymous
    2021-06-03T14:09:40+00:00

    Good Day Lucian,

    I appreciate your time getting back to this thread, If the issue persists, perform Repair Upgrade, it will repair and replace any corrupted system files.

    Step 1: Download Media Creation Tool from Microsoft.

    https://www.microsoft.com/en-us/software-downlo...

    Click “Download Tool Now”

    Step 2: Run MediaCreationTool.exe.

    Step 3: Choose "Upgrade this PC now".

    Step 4: Select "Keep personal files and apps".

    Step 5: Let it install

    Once done restart your computer and try to open the Store app.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    90+ people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2021-06-03T13:55:43+00:00

    Good Day Lucian,

    My name is Carlo, I'm an Independent Advisor and community member like you.

    I am also using Windows 10 pc. Let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + R

    -Type Wsreset.exe and hit enter

    Wait for few seconds while it is resetting the Store cache.

    Once done re-register the Store app.

    -Press Windows key + X

    -Click Windows Powershelll Admin

    -Copy and paste the command below and hit enter.

    Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

    Once you entered the command wait for few seconds while it is re-registering the Store app.

    Once done check for Updates and install the updates available to keep your device up to date.

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Check for updates and download and install them.

    Restart your computer and try to open the Store app and sign in.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    60+ people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2021-06-03T14:08:06+00:00

    Hello, I have tried all the steps you have listed and I still cannot log into Microsoft store.

    40+ people found this answer helpful.
    0 comments No comments