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'DNS server isn't responding' on laptop... but all other devices work just fine

Anonymous
2021-06-18T12:29:01+00:00

Everyday this week when i turn my laptop on the internet won't work. It will say 'Connected, no internet' for both Wifi and Ethernet cable. Other laptops and phones in the house connect to the internet with no issue. The only way i have been temporarily resolving this is by restarting my router every time i want to use the laptop, which then makes it connect to the internet. This is not ideal since every other device works perfectly without having to restart the router. Is there a way to fix this problem permanently?

When i run the troubleshooter it says DNS server isn't responding. I have tried the usual suggestions, done a DNS flush and renew and my network adapter driver is up to date. No pending windows updates either.

Any ideas would be appreciated

Windows for home | Windows 10 | Internet and connectivity

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  1. Anonymous
    2021-06-18T15:10:29+00:00

    Good Day R.xxx,

    I appreciate your time getting back to this thread, please proceed with these steps below.

    Go to this link and download the driver and save the installer in your desktop.

    https://ftp.hp.com/pub/softpaq/sp107501-108000/...

    Once done uninstall the current driver.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Network Adapters

    -Look for the Wireless driver that was installed

    -Right click and Uninstall

    Once uninstalled, open the the driver your downloaded in the desktop and install it.

    Restart your computer and check the connection.

    If issue persists, try the steps you have not tried yet using in this link below.

    https://blog.pcrisk.com/windows/12235-how-to-fi...

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  1. Anonymous
    2021-06-19T10:30:30+00:00

    Thanks my problem is now solved! The updated driver file didnt work but the link you sent ( How To Fix The 'DNS server isn't responding' Error? (pcrisk.com) ) had the suggestion to disable IPv6 and then reset the router. This is what worked. I restarted my laptop and it connected automatically, whereas before it said No internet whenever i started it.

    I tested it again this morning and have had no issues with internet connectivity since.

    Thank you!

    5 people found this answer helpful.
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  2. Anonymous
    2021-06-18T15:03:19+00:00

    Hi Carlo, thanks for replying. I tried the steps above but still no luck.

    My system model is HP Laptop 15 - da0xxx

    The network adapter driver for my wifi is Realtek RTL8821CE 802.11ac PCle Adapter

    2 people found this answer helpful.
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  3. Anonymous
    2021-06-18T13:01:01+00:00

    Good Day R.xxx,

    My name is Carlo, I'm an Independent Advisor and community member like you.

    I am also using Windows 10 pc. Let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Click Troubleshooter then Additional troubleshooter.

    -Look for Internet Connection and run the troubleshooter.

    Once done proceed with these steps.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Network Adapters

    -Look for the Wireless driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    Reset Network Settings

    Open Settings.

    Click on Network & Internet.

    Click on Status.

    Under the "Change your network settings" section, click the Network reset option.

    Click the Reset now button.

    Click the Yes button.

    -Click Start, type CMD and run as administrator

    -Copy and paste each of the commands below and hit enter.

    netsh int ip reset

    netsh advfirewall reset

    netsh winsock reset

    ipconfig / flushdns

    ipconfig / release

    ipconfig / renew

    Once you entered all those commands restart your computer and try to connect.

    If issue persist, let's download the updated driver

    What is the exact model of your computer?

    To check the system model proceed with these steps.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the System Model and post it here.

    If you are using a custom built pc look for Baseboard version and Baseboard product and post it here.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    2 people found this answer helpful.
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